Rapid Response Volunteer NHNN
Available days
Monday 1pm-5pm
ROLE OVERVIEW AND PURPOSE
At UCLH giving your time helps make a big difference to our patient’s lives. Having volunteers enables
us to do more, whether that is time to spend with patients, or helping give our teams extra capacity.
Volunteers are vital in helping the Trust deliver the highest quality healthcare as possible to our many
patients. Volunteering is also an excellent opportunity for people to give back to their local hospital
and to help make a real difference.
Need within the hospital is constantly changing with different requests for volunteer support coming
in all the time. As such, we are looking for volunteers who are entirely flexible in which role they
undertake and adaptable to move roles in line with changing ward and patient need. Rapid Response
Volunteers (RRV) enable us to respond to this need whether it is a request from the wards to pick up
medication from the pharmacy so a patient can be discharged, or a need to give extra support to a
patient with dementia who needs to attend several appointments in different departments. You will
also be providing mealtime support on the wards and helping with our Discharge Team. As such this
role provides a great opportunity to make an impact to wards and their patients in line with their
changing needs. This role would suit anyone who is proactive, adaptable, outgoing and good with
people.
The role involves welcoming patients and visitors at the NHNN, main entrance (Albany Wing) and
escorting them to their destination as needed. Volunteers are asked to put the patient at ease, so
they feel comfortable in what can be confusing circumstances.
