Barnet

Volunteer Tasks & Responsibilities  

• • Answering telephone calls and taking messages 
  • Preparing patient property (where directed) to be returned to patient’s family 
  • Making tea/coffee, serving refreshments to patients 
  • Helping patients to fill out menu cards, except where a patient has dietary needs requiring guidance from staff 
  • Assisting patients to prepare for meals and ensuring they have everything they need. (Not including the moving and handling of patients). To tidy the patients table if needed. 
  • Assist staff in serving meals, taking trays to patients. Volunteers must never feed patients. 
  • Assist staff with supplies - Top up gloves, aprons, syringes and alcohol gels and assist staff in unpacking deliveries 
  • Engage and provide companionship to patients  
  • Acting as a runner e.g collecting supplies from other parts of the hospital for the ward. 

Skills Required 

• Must be reliable
• Good and confident verbal communicator
• Adaptable & Helpful
• Supportive & Patient

The Role does not allow a volunteer to: 

• Get involved in any domestic duties including bed making or cleaning 
• Speak to a patient’s relative to update on their condition 
• Feed patients
• Take patients to the toilet 
• Support a patient’s weight beyond a steadying hand or arm 
• Exchange personal details with patients or visitors 
• Take on any clinical tasks 
• Enter isolation rooms or bays