Ward support officer
Volunteer Tasks & Responsibilities
- Answering telephone calls and taking messages
- Preparing patient property (where directed) to be returned to patient’s family
- Making tea/coffee, serving refreshments to patients
- Helping patients to fill out menu cards, except where a patient has dietary needs requiring guidance from staff
- Assisting patients to prepare for meals and ensuring they have everything they need. (Not including the moving and handling of patients). To tidy the patients table if needed.
- Assist staff in serving meals, taking trays to patients. Volunteers must never feed patients.
- Assist staff with supplies - Top up gloves, aprons, syringes and alcohol gels and assist staff in unpacking deliveries
- Engage and provide companionship to patients
- Acting as a runner e.g collecting supplies from other parts of the hospital for the ward.
- Must be reliable
- Good and confident verbal communicator
- Adaptable & Helpful
- Supportive & Patient
The Role does not allow a volunteer to:
- Get involved in any domestic duties including bed making or cleaning
- Speak to a patient’s relative to update on their condition
- Feed patients
- Take patients to the toilet
- Support a patient’s weight beyond a steadying hand or arm
- Exchange personal details with patients or visitors
- Take on any clinical tasks
- Enter isolation rooms or bays