Client Care Volunteers help clients as well as their carers mostly in the home environment.
Our volunteers participate in 20 hours of training to better understand their role with clients and carers. The training covers:
- An Introduction to Palliative Care and the Volunteer's Role
- Communication Skills
- Spirituality
- Diversity
- Responding to Grief and Loss
- Illness and Care
- Dying and Death
A client care volunteer's role may include:
- Listening
- Chatting
- Playing cards or board games
- Watching movies
- Reminiscing
- Listening to music
- Comforting
- Reading to the client
- Providing reassurance to the carer
- Providing an opportunity to go out
- Just 'being there'.
Volunteers are an integral part of the specialist palliative care team as we all work together.
Peninsula Home Hospice provides on-going training, peer and individual support and reimbursement for travel.
Client Care Volunteers are required to:
- Undertake a police-check and Working With Children Check (paid for by PHH).
- Hold a current driver's license and have access to a comprehensively insured car.
- Comply with vaccination requirements.
- Undertake the extensive initial training, and ongoing training sessions.
- Be available to the client and family for a negotiated weekly amount of time – usually at least one morning or afternoon per week. This allows for consistent support to the client and family.
- Be respectful of a range of social circumstances.
- Be willing to complete the required associated administration as required.
- Adhere to PHH Values and Occupational Health & Safety Guidelines.
The role of a Client Care Volunteer is:
- To provide companionship and compassion to the client and family.
- To support the client and their family through the palliative care process.
The role of a Client Care Volunteer is NOT:
- Nursing or medical role, even if the volunteer has had prior medical training.
- A home help role, though occasionally volunteers may choose to do small tasks
- A counselling or pastoral care role, even if the volunteer has prior training or skills in these areas.