Business Support Assistant
Job Title: Business Support Assistant
Department: The Heathway Centre
Site(s): 512a Heathway. Dagenham.
Responsible to: Business support officer
Role Purpose:
To support the Business Support Officer of the centre, ensuring high quality, integrated early years services for all children and families and high standards of learning and achievement; To support parent/carers to access and use activities and resources available within the wider community.
To be the main point of contact for families contacting the centre, developing a comprehensive bank of local information on support and advice services for families with young children;
Main Activities:
- To assist and support in all day-to-day aspects of the running of the Heathway Centre, maintaining a robust communication link between all strands of the Heathway Centre
- Provide and coordinate reception duties and act as a first point of contact within the centre.
- To work closely with the Heathway Centre team and other external partners and agencies in organising and actively participating in groups, services and community events.
- To assist in involving parents and carers and the local community in all aspects of the Heathway Centre; To ensure compliance with LBBD Council’s Equalities and Diversity policies and strategies.
- To be responsible for the development and production of publicity material for the centre to promote regular services and community events, in line with corporate branding guidelines ensuring quality is maintained at all times;
- To issue and return Visitors badges
- To ensure compliance to all Health and Safety policies are maintained.
Benefits of the Role:
The volunteer will be given the opportunity to improve their customer service skills and to also improve their communication skills.
This role will give the volunteer the chance to develop or gain problem solving skills. The volunteer will also be able to interact with a wide range of people.
Travel expenses will be reimbursed.
We will provide training relevant and support for the role, this includes customer service, health and safety and data protection training using the council’s iLearn Training system, courses include;
- General Data Protection Regulation (GDPR) 2018
- Customer Care
- Health, Safety, Wellbeing Awareness
- Equalities and Diversity
- Safeguarding Children
- Safeguarding Vulnerable Adults
Further training opportunities may be available.
We will also provide a reference after you have been volunteering with us for 3 months.
