Libraries - Volunteer library assistant - CHCC, MGT
London Borough of Barking and Dagenham
Community Solutions
Role Specification
Job Title: Volunteer Library Assistant/Community Centre volunteer
Department: Universal
Site(s): Chadwell Heath Community Centre
Marks Gate Library
Responsible to: Relationship Manager – Community/Chair CHCC
Role Purpose:
To assist with the day to day running of the community library at Chadwell Heath Community Centre or Marks Gate Library, ensuring that the service is customer focused and of highest quality.
Volunteers are responsible for the facility when there are no library/CHCC staff available.
Main Activities:
• To issue and return or renew library stock
• To engage with customers and encourage customers to take up of all self-service platforms
• To lead/participate in events activities for children and adults, and promotional events.
• To promote and deliver the Reading Zone World Adventure scheme to the junior library users
• To deal with difficult customers in a calm and effective manner and try to resolve problems.
• To empty book return bins for discharge and shelve stock.
• To ensure that stock is tidy and well presented/displayed.
• Provide refreshments for sale to Chadwell Heath Community Centre users and support the charities fundraising activities
• Support Chadwell Heath Community Centre’s daily running e.g. empty bins, water plants and general house-keeping and maintenance
• Assist with room bookings.
• To assist in moving boxes, crates, skips and deal with deliveries.
• To reach out into the community and promote services and CHCC activities to non users, internal / external partners, community groups and businesses.
• To signpost users to other council services
• To ensure the highest levels of customer care and that the service is fair and accessible to all.
• To comply with the Data Protection Act 1998 and General Data Protection Regulation 2018
• To ensure compliance with LBBD Council’s Equalities and Diversity policies and strategies.
• To ensure compliance to all Health and Safety policies are maintained.
The above duties are neither exclusive nor exhaustive and the volunteer may be required to carry out such other appropriate duties as may be required.
Benefits of the Role:
The volunteer will be given the opportunity to improve their customer service skills and to also improve their communication skills.
This role will give the volunteer the chance to develop or gain problem solving skills.
The volunteer will also be able to interact with a wide range of people.
Receipted travel expenses will be reimbursed.
We will provide training relevant and support for the role, this includes customer service, health and safety and data protection training using the council’s iLearn Training system, courses include;
• GDPR (General Data Protection Regulation)
• Health, Safety, Wellbeing Awareness
• Equalities and Diversity
• Shelving and Tidying in Public Libraries
Further training opportunities may be available including: Community Champion and Community Health Champion, Fire Warden, First Aid.
We will also provide a reference after you have been volunteering with us for 3 months.
The chair of CHCC is also willing to provide additional references based on satisfactory performance in the role.
