Mayoral Volunteers

Role title:                                    Volunteer Customer Assistant

Department:                               Universal Services, Community Solutions

Sites:                                          Various

Responsible to:                          Front Line Plus Officer

Role purpose:

• To be part of the Community Food Club team and deliver a service to families in financial difficulty in the borough
• To provide excellent customer service to residents attending the Community Food Club
• To gain valuable experience of working in a multi-disciplinary team
• Effectively communicate with team members to ensure that the Community Food Club runs in accordance with environmental health and food safety standards

Main activities:

• Meeting and greeting residents who attend the Community Food Club
• Supporting residents in making healthy choices in regard to their weekly shop, as well as providing information on products
• Effectively signposting residents to partner services and providing information, advice and guidance
• Respond to customer enquiries or pass them onto the correct person where required
• Assist with the administrative tasks of the Community Food Club, this may include inputting data and information on client notes, recording resident engagement per Food Club visit and contacting residents whilst maintaining GDPR (General Data Protection Regulation)
• Ensure surplus products are disposed of accordingly at the end of the shop and support with packing up and cleaning the shop
• To work in line with Council as well as Food Safety guidelines

Benefits of the role:

• You will be given the opportunity to improve your communication skills and be able to interact with a range of people
• This role will give you some experience in retail/customer service
• Opportunity to develop skills through shadowing and training
• Travel expenses will be reimbursed

We will provide you with training and support for this role using the council’s iLearn training system. Courses include:

• General Data Protection Regulation (GDPR)
• Customer care
• Health, safety and wellbeing awareness
• Equalities and diversity
• Safeguarding children
• Safeguarding adults
• Food Safety
• Violence and Aggression
• Manual Handling
• Making every contact count
• RSPH Level 2 Understanding Health Improvement
• Mental Health Awareness

Further training opportunities may become available.

We will also provide you with a reference after three months volunteering.