CGL
Role title: Reception/Admin Volunteer
Dept: CGL Drug and Alcohol Service
Sites: Dagenham Road, Dagenham
Responsible to: Volunteer Coordinator
Role purpose:
To be the first point of contact in a busy Drug and Alcohol Support Service.
To support the service in delivering emphatic, non-judgmental advice and support to clients suffering from Alcohol or substance misuse issues.
Main activities:
To answer telephone and record messages
To greet clients and other professionals on arrival and sign them in
To liaise with Recovery practitioners and managers
To input information on in house computer system
General administration duties such as scanning files and writing letters
To ensure your own professional development is progressed and evidenced
To gain experience in communicating effectively and sensitively with clients and other professionals
Benefits of the Role:
Travel expenses will be reimbursed and £5 per day lunch reimbursed with receipts
You will be given the opportunity to improve your communication skills and be able to interact with a diverse range of people.
Support given by dedicated line manager and accredited training is provided in a range of related topics such as:
GDPR
Drugs awareness
Alcohol awareness
Conflict resolution
Safeguarding
Equality and Diversity
Professional boundaries.
We will also provide you with a reference after three months volunteering
