Library, Museum & Gallery

POSITION OBJECTIVES

• Assist in the arts & museum daily frontline operations
• Provide information relating to exhibitions and associated programs
• Ensure the safety and security of visitors and objects
• Engage visitors with warmth and assist with accessibility
  
  

RESPONSIBILITIES

• Adhere to Council policies at all times, including the Code of Conduct and Volunteer Policy
• Attend an initial induction and any other training to meet obligations including exhibition briefings
• Demonstrate the organisation’s vision and values through workplace behaviour, actions and attitudes
• Encourage visitors to complete surveys, complete the visitor book and take relevant cultural services collateral - assisting them where possible to do so
• Provide a courteous, comprehensive and efficient information service to visitors
• Assist in the presentation of the museum/gallery public spaces to the highest standards
• Maintain vigilance and enforce regulations governing the protection and security of visitors, staff and objects
• Answer questions and provide commentaries on a changing programme of exhibitions to spark visitors’ memories and imagination
• Interact with arts & museum visitors in a responsive and professional manner that reflects positively on council
• Relay any messages or requests and report any incidents or issues to visitor experience officer on shift
• Work cooperatively with other volunteers and staff as required
• Assist museum/gallery staff as required
• Adhere to Work Health and Safety (WHS) policies and procedures
• Keep all necessary licenses up-to-date and inform Operations Support Officer of any changes to licenses that will impact the delivery of service
  
  

COMMITMENT AND SCHEDULE

• Flexible days and times available subject to a three month probationary period for new volunteers
• A minimum of at least one shift per fortnight for ongoing roles, or for temporary roles a minimum of at least one shift per week
• If unable to attend, advise staff as early as possible so that a replacement volunteer can be arranged.
  
  

LICENCES

• NSW Class C driver’s licence
• Working with Children Check
• A Police Check may be requested
  
  

SKILLS AND EXPERIENCE

• Experience in gallery / museum / retail or customer service environment
• Reliable and punctual
• Good verbal, written and numeracy skills
• Communication and customer service skills
• Ability to work alone and with other volunteers and staff
• Courteous towards staff, customers and other volunteers
• An appreciation for cultural diversity and an ability to work with people from diverse backgrounds