Volunteer Arts and Museum Attendant


  • Assist in the arts & museum daily frontline operations
  • Provide information relating to exhibitions and associated programs
  • Ensure the safety and security of visitors and objects
  • Engage visitors with warmth and assist with accessibility


  • Adhere to Council policies at all times, including the Code of Conduct and Volunteer Policy
  • Attend an initial induction and any other training to meet obligations including exhibition briefings
  • Demonstrate the organisation’s vision and values through workplace behaviour, actions and attitudes
  • Encourage visitors to complete surveys, complete the visitor book and take relevant cultural services collateral - assisting them where possible to do so
  • Provide a courteous, comprehensive and efficient information service to visitors
  • Assist in the presentation of the museum/gallery public spaces to the highest standards
  • Maintain vigilance and enforce regulations governing the protection and security of visitors, staff and objects
  • Answer questions and provide commentaries on a changing programme of exhibitions to spark visitors’ memories and imagination
  • Interact with arts & museum visitors in a responsive and professional manner that reflects positively on council
  • Relay any messages or requests and report any incidents or issues to visitor experience officer on shift
  • Work cooperatively with other volunteers and staff as required
  • Assist museum/gallery staff as required
  • Adhere to Work Health and Safety (WHS) policies and procedures
  • Keep all necessary licenses up-to-date and inform Operations Support Officer of any changes to licenses that will impact the delivery of service


  • Flexible days and times available subject to a three month probationary period for new volunteers
  • A minimum of at least one shift per fortnight for ongoing roles, or for temporary roles a minimum of at least one shift per week
  • If unable to attend, advise staff as early as possible so that a replacement volunteer can be arranged.


  • NSW Class C driver’s licence
  • Working with Children Check
  • A Police Check may be requested


  • Experience in gallery / museum / retail or customer service environment
  • Reliable and punctual
  • Good verbal, written and numeracy skills
  • Communication and customer service skills
  • Ability to work alone and with other volunteers and staff
  • Courteous towards staff, customers and other volunteers
  • An appreciation for cultural diversity and an ability to work with people from diverse backgrounds