Library, Museum & Gallery

VOLUNTEER ROLE STATEMENT

 

 

ROLE:  Volunteer YAM Young Creatives	REPORTS TO:  Operations Support Officer
DIRECTORATE: Sustainable Communities	GROUP:  Community and Cultural Services
SECTION:  Community Programs	DATE:  March 2024

 

 

OUR VISION

 

“Committed to the Pursuit of Excellence”

 

OUR VALUES

 

	CUSTOMER CENTRIC	Our customers are at the heart of everything we do
	ACCOUNTABILITY	We are transparent and responsible in all that we do
	INNOVATION	We deliver excellence in our services through innovation
	COLLABORATION	We work together to seek solutions both internally and externally
	EMPOWERMENT	We support our people and provide them the scope to deliver outcomes

POSITION OBJECTIVES

 

• Assist the YAM team with exhibition installation
• Assist Collections team with cleaning or installation of Museum items
• Design and deliver programs relating to youth
• Assist in the arts & museum daily frontline operations
• Provide information relating to exhibitions and associated programs
• Ensure the safety and security of visitors and objects
• Engage visitors with warmth and assist with accessibility

 

RESPONSIBILITIES

 

• Adhere to Council policies at all times, including the Code of Conduct and Volunteer Policy
• Attend an initial induction and any other training to meet obligations including exhibition briefings
• Demonstrate the organisation’s vision and values through workplace behaviour, actions and attitudes

• Assist in the presentation of the museum/gallery public spaces to the highest standards

• Maintain vigilance and enforce regulations governing the protection and security of visitors, staff and objects
• Interact with arts & museum visitors in a responsive and professional manner that reflects positively on council
• Relay any messages or requests and report any incidents or issues to visitor experience officer on shift
• Work cooperatively with other volunteers and staff as required
• Assist museum/gallery staff as required
• Adhere to Work Health and Safety (WHS) policies and procedures
• Keep all necessary licenses up-to-date and inform Operations Support Officer of any changes to licenses that will impact the delivery of service

 

 

COMMITMENT AND SCHEDULE

 

• Flexible days and times arranged by the YAM Young Creatives Facilitator
• If unable to attend, advise staff as early as possible so that a replacement volunteer can be arranged.

 

LICENCES

• Working with Children Check

 

 

SKILLS AND EXPERIENCE

 

• Reliable and punctual
• Ability to work alone and with other volunteers and staff
• Courteous towards staff, customers and other volunteers
• An appreciation for cultural diversity and an ability to work with people from diverse backgrounds