Marketing & Social Media Assistant

ROLE PURPOSE & HOW YOU HELP 

As a Volunteer Marketing & Social Media Assistant, you will play a vital role in fundraising to support people experiencing homelessness to access and utilise our services at Chances House.  

 

 

LOCATION: Chances House - 2 Endeavour Street Mackay

 

EMPLOYMENT TYPE: Volunteer 

 

HOURS:  

  • Flexible hours.

 

KEY RESPONSIBILITIES:  

Content Creation: 

  • Plan and develop engaging content for social media platforms (e.g., Facebook, LinkedIn).
  • Write blog posts, articles, and newsletters to highlight success stories, upcoming events, and volunteer opportunities.
  • Create graphics, videos, and other multimedia content to support campaigns. 

Social Media Management: 

  • Once approved, schedule and post content on various social media channels.
  • Monitor and respond to comments and messages in a timely manner.
  • Track and analyse social media metrics to measure the effectiveness of campaigns. 

Campaign Development: 

  • Assist in planning and executing marketing campaigns to raise funds.
  • Collaborate with the team to develop strategies for increasing engagement and reach.
  • Help organise and promote events, both online and offline. 

Community Engagement: 

  • Engage with the online community by sharing relevant content and fostering discussions.
  • Build relationships with followers, supporters, and influencers.
  • Identify opportunities for partnerships and collaborations with other organisations. 

Brand Management: 

  • Ensure all content aligns with the organisation's brand guidelines and messaging.
  • Maintain a consistent voice and tone across all communication channels.
  • Update and manage the organisation's website and social media profiles. 

Research and Analysis: 

  • Conduct research on current social media trends and best practices.
  • Provide insights and recommendations for improving marketing efforts. 

Administrative Support: 

  • Assist with administrative tasks related to marketing and communications.
  • Maintain a database of media contacts and supporters.
  • Help prepare reports and presentations for internal and external stakeholders. 
  • Assist in maintaining a safe and welcoming environment at Chances House. 
  • Ensure you maintain the privacy and confidential of service users, volunteers and staff.
  • Contribute to the planning and execution of support programs and services. 
  • Participate in regular meetings and training sessions.
  • Effectively utilise the online volunteer portal for checking and updating your roster, learning, and communication with us.  

  

POLICIES AND PROCEDURES 

  • Volunteers in this position are responsible for ensuring compliance with:  

  • The terms outlined in this position description.
  • The Code of Conduct
  • The Workplace People Culture
  • Privacy and Confidentiality
  • All other relevant policies, procedures, legislation and codes of practice.  

 

WORK HEALTH AND SAFETY 

  • Maintain a clean and safe workspace, and abide by work health and safety legislation, policies and procedures.
  • Report any identified hazards/risks via the organisations outlined policy and procedure. 
  • Actively engage in information and trainings sessions and support emergency preparedness.  

 

SKILLS AND ATTRIBUTES 

  • Strong interpersonal and communication skills.
  • Proficiency in online applications, social media, and other relevant apps or programs 
  • Current Working with Children Blue Card
  • Ability to manage relationships with complex individuals.
  • Proficiency in negotiation and de-escalation techniques.
  • Commitment to regular meetings and training.
  • Reliable, punctual, and able to work independently and as part of a team. 

 

BENIFITS 

  • Opportunity to make a positive impact in your community.
  • Work in a supportive and inclusive environment alongside dedicated volunteers and staff members.
  • Opportunity to expand your social network.
  • Negatable scheduling to accommodate your availability. 

 

ABOUT US 

Established in 2019, our mission is to provide a safe and nurturing place where people find immediate relief, hope, encouragement, and unwavering support to move from homelessness to safe shelter and opportunities for growth and independence. Our vision it to ignite purposeful and fulfilled lives. We value humanity, kindness, self-determination, connection, integrity and excellence, leadership, innovation and collaboration.