Client Care Crew Member

ROLE PURPOSE & HOW YOU HELP 

As a Client Care Crew Member you will play a vital role in supporting people experiencing homelessness access and utilise our services at Chances House. You will demonstrate a trauma informed approach in alignment with our mission, vision and values.

 

 

LOCATION: Chances House - 2 Endeavour Street Mackay 

 

EMPLOYMENT TYPE: Volunteer 

 

HOURS:   

One X 4 to 6-hour client support shift per week (at Chances House)  

Shifts are available Monday to Friday.  

6 hour shifts - Start: 7:00am - Finish: 1:00PM  

4 hour shifts – Start: 9:00am – Finish 1:00pm 

 One x 1-hour learning and development shift per week. (May be at Chances House, Online or elsewhere) 

This does not include travel time. Flexible volunteer options may be available.

 

KEY RESPONSIBILITIES:  

  • Greet people when they arrive  
  • Record other service provider visits  
  • Assist new service users to review and sign the Consent Form & Terms of Use 
  • Explain the services offered at Chances House 
  • Orientation to facilities, and services 
  • Maintain a clean and tidy environment. (every shift involves cleaning) Sanitising surfaces, cleaning toilets, sweeping, mopping, washing dishes and tidying all client areas, Empty bins  
  • Re-stock food supplies in client kitchen area 
  • Receiving donations and putting away.  
  • Attend shift toolbox meetings, to discuss roles and responsibilities for the shift.  
  • Monitoring clients when sleeping  
  • Monitoring client interactions, and report critical incidents 
  • Manage client interactions as per the agreed shift roles and responsibilities.  
  • Assist with lunch food service 
  • Assist clients with essential items. (tents, sleeping bags, toiletries, first aid supplies.)  
  • Assist with the closing  
    • Support clients to leave at closing time.  
    • Locking doors 
    • Final cleaning 
  • Use a trauma informed approach to provide client support and basic health care services to individuals experiencing homelessness who attend Chances House. 
  • Utilise negotiation, conflict management and de-escalation skills to manage relationships with clients. 
  • Assist in maintaining a safe and welcoming environment at Chances House. 
  • Ensure you maintain the privacy and confidential of service users, volunteers and staff.  
  • Contribute to the planning and execution of support programs and services. 
  • Participate in regular meetings and training sessions. 
  • Effectively utilise the online volunteer portal for checking and updating your roster, learning, and communication with us.  

 

ABOUT US 

Established in 2019, our mission is to provide a safe and nurturing place where people find immediate relief, hope, encouragement, and unwavering support to move from homelessness to safe shelter and opportunities for growth and independence. Our vision it to ignite purposeful and fulfilled lives. We value humanity, kindness, self-determination, connection, integrity and excellence, leadership, innovation and collaboration.