Support Crew Member

ROLE PURPOSE & HOW YOU HELP 

As a Support Crew Member, you will play a vital role in supporting people experiencing homelessness access and utilise our services at Chances House. You will demonstrate a trauma informed approach in alignment with our mission, vision and values.

 

LOCATION: Chances House - 2 Endeavour Street Mackay 

 

HOURS:   

One X 3 hour shift per week (at Chances House)  

1 hours learning and development per month. (May be at Chances House, Online or elsewhere)  

This does not include travel time. Flexible volunteer hours are available.   

 

KEY RESPONSIBILITIES   

  •  
  • Accepting, sorting and putting donations away 
  • Assist clients with clothing and essential items 
  • Monitor essential items and inform supervisors of shortages 
  • Stock rotation  
  • Use a trauma informed approach to provide client support  
  • Assist in maintaining a safe and welcoming environment at Chances House. 
  • Ensure you maintain the privacy and confidential of service users, volunteers and staff.  
  • Participate in regular meetings and training sessions. 
  • Effectively utilise the online volunteer portal for checking and updating your roster, learning, and communication with us.  

SKILLS AND ATTRIBUTES

  • Current Working with Children Blue Card (willing to apply with our support.)
  • Commitment to regular meetings and training. 
  • Reliable, punctual, and able to work independently and as part of a team. 

ABOUT US 

Established in 2019, our mission is to provide a safe and nurturing place where people find immediate relief, hope, encouragement, and unwavering support to move from homelessness to safe shelter and opportunities for growth and independence. Our vision it to ignite purposeful and fulfilled lives. We value humanity, kindness, self-determination, connection, integrity and excellence, leadership, innovation and collaboration.