Community Ambassador Volunteer (Ask Norfolk Parents forum) - online role






Are you someone with personal experience of parenting or caring for a child who would like to support other parents on their parenting journey? You can do that if you become a Community Ambassador Volunteer for Norfolk & Waveney Children and Young People's Health Services (NWCYPHS)!

We know that connecting with others who are also caring for children and young people can be really helpful - our Ask Norfolk Parents online forum, hosted by Health Unlocked, is a safe and supportive place for families of children and young people to share experiences, find information and gain support from each other.  As a volunteer, you will support our service by contributing to the activity on the Ask Norfolk Parents forum, answering posts, providing peer support and signposting, and ensuring that the online community remains a positive and engaging environment. 

If you have any questions and would like to chat to someone before you apply, you can contact the volunteer team by emailing

To be a Community Ambassador Volunteer, you need to:

  • Have your own experience of parenting or caring for a child.
  • Have an enthusiastic approach to the use of technology and digital media.
  • Be friendly, polite, and patient and be willing to help others and chat with others online
  • Make positive, helpful and supportive contributions to online conversations
  • Feel able to introduce new topics as appropriate
  • Be able to handle sensitive information from other parents/carer in a supportive and confidential manner.
  • Be able to commit to supporting on the forum at least once a week (length of time is expected to be up to 2 hours a week - volunteers can be flexible about when they volunteer due to the online nature of the role).

Other information:

  • A DBS check is required for this role; this will be at no cost to the volunteer.
  • Training, support and supervision will be provided to facilitate a warm, thoughtful, tolerant and understanding peer support online community. Team meetings will be held mostly online with occasional face to face sessions.
  • Volunteers are expected to the follow the Trust's policies and procedures, maintain confidential information and be compliant with their mandatory training.
  • Volunteers will need to have their own equipment (phone, tablet, laptop or PC) in order to be able to log in to the Ask Norfolk Parents online forum.


  • Online role - home based with occasional face to face meetings at Norfolk venues.
  • Optional attendance at occasional community events to promote and raise awareness of the services we provide to families.

If you would like to be part of an enthusiastic and supportive team, and experience the reward that comes with helping others then we would love you to get involved!


You can apply by selecting the "Fill in an application" button - please read the full Community Ambassador Volunteer Role Description by clicking here

We look forward to hearing from you!

Join us and you'll be a valuable member of the CCS Volunteer team!