Volunteering

Are you passionate about healthcare and making a difference? We are looking for dedicated volunteers to support our Accreditation Visit Team by interviewing patients within clinical areas, including inpatient wards, as part of a multidisciplinary team. Your feedback will help assess care quality and enhance the patient experience.

What we need:

A mature and compassionate approach to patient conversations

Confidence in engaging with patients and gathering valuable feedback

A firm commitment to one morning a week (Monday-Friday, 9 a.m. to 12 midday) on pre-arranged dates starting from September 2026 onwards. Training will be provided before starting.

Your role will help assess care against quality standards, ensuring the best possible patient experience. This is a rewarding opportunity to contribute to NHS quality improvements and make a positive impact on patient care.

PLEASE NOTE, INTERVIEW DATE FOR THIS ROLE IS THE MORNING OF 30TH JULY 2026

Benefits of Volunteering

· Personal fulfilment

· Free skills training in volunteer work area

· Making new friends with service-oriented people

· Enhanced knowledge of healthcare system, hospital programs and services

· Annual volunteer banquet in recognition of your service

Main duties of the job.

Accreditation Volunteers will join the Accreditation Team on visits to clinical areas to provide support with collecting information to assess Patient Experience against a set of quality standards by:

· Confirm with staff which patients are suitable for interview

· Conduct structured interviews with up to five patients per visit

· Accurately record responses using a Trust iPad

· Provide a summary of key findings to the accreditation team lead

· Follow hospital infection prevention and control policies

Commitment:

Accreditation visits are scheduled in advance, so volunteers must be available on pre-arranged dates and site locations, typically weekday mornings from 9 a.m.to 12 midday, and attending alongside other members of the accreditation team as part of a coordinated visit. Each volunteer typically supports 1-2 visits per month.

For more information, contact the Volunteer service team on

Email: gstt.voluntaryservices@nhs.net

Or: Georgina Parker, Patient Feedback Facilitator

Email: Georgina.Parker10@nhs.net

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This role supports the smooth running of the main reception area by assisting patients their families and visitors when they arrive. Volunteers will act as a first point of contact, greeting and directing them around the hospital, ensuring they attend the correct department. The role includes guiding patients/families to appropriate locations, encouraging use of self-check-in Kiosks and sharing information about our MyChart app.

We are looking for people that are friendly, patient and calm, with good communication and interpersonal skills and who are confident in approaching patients and their families to assist them. 

We need volunteers who are free to commit to working once a week or more between Monday and Friday 9.00 – 15:00 for minimum of 3 hours on agreed day/s and time.

Days:  Monday – Friday

Time: 9:00 to 13:00 or 12:00 to 15:00