Tour Guide/Steward at Little Holland House

Our volunteers have a vital role to play by delivering memorable and enjoyable tours and providing a warm welcome and excellent customer service to our visitors. We are open throughout the week and welcome a wide range of customers who are interested to find out more about this beautiful historic building.

 

 

Overview:

 

Little Holland House is a unique Arts & Crafts style house in Carshalton Beeches. It was designed and built by Frank Dickinson, between 1902 and 1904, who lived there with his wife Florence and their two children. It is now owned and opened to the public by the London Borough of Sutton. We are looking for volunteers to help us share the special story of the Dickinson family and their unique home, by welcoming visitors and tour groups on our public open days and pre-booked visits.

 

Our volunteers have a vital role to play in delivering memorable and enjoyable tours and providing a warm welcome and excellent customer service to our visitors. We open regularly on the last Sunday of the month, and also offer the option of pre-booked tours throughout the week to groups who are interested to find out more about this beautiful historic building.

 

 

When:

 

Tours take place once per month on a Sunday. There may also be the opportunity to volunteer on Special Open Days and some evenings.

Where:

Little Holland Houses, Beeches Avenue, Carshalton, SM5 3LW

 

Benefits to you:

  • Opportunities to meet new people and be part of our friendly team

  • A chance to share your knowledge and enthusiasm.

  • Learn new skills and enhance current skills.

  • Improve your CV and future job prospects.

  • Help to preserve and promote local heritage and a beautiful and unique building

 

Main tasks: (training will be provided)

 

  • To meet and greet customers to the house and provide an overview of its history and answer any queries they may have.

  • Deliver tours to a wide range of people including general visitors and scheduled exclusive out-of-hours tours.

  • Learn and retell the stories of the house, the gifted Frank Dickinson and his family.

  • Recognise and assist visitors who may need help to ensure they have a memorable, comfortable and enjoyable visit.

  • Play a part in safeguarding the property and the objects within it.

  • Follow health and safety procedures to ensure the safety of our visitors.

  • Assist with setting out and serving refreshments as part of the focussed tour groups.

 

Skills Required :

 

  • Warm, polite, enthusiastic and friendly manner

  • The confidence and ability to talk to groups of people of all ages and backgrounds

  • Ability to convey information in an enjoyable and accessible way and respond to questions

  • Enthusiasm for meeting and chatting with people.

  • Interest in the local area and willingness to learn more about local history