Wildlife - Volunteer Admin Assistant
WILDLIFE VOLUNTEER ADMIN ASSISTANT
Our Wildlife Volunteer Admin Assistant provides aid with the daily administrative work and client service that is needed to support our work to help wildlife.
Duties
- Ability to answer the front desk doorbell in the Wildlife Gallery and our door phone.
- Ability to appropriately interact with clients and physically transport contained animals from the front area to the exam area.
- Check voicemail and record messages accurately.
- Check email and respond to email as requested by staff.
- Process donations and utilize credit card machine.
- Effectively utilize an Apple iPhone and be comfortable typing and texting responses as requested.
- Answer general client questions and seek additional support from staff as needed to address any concerns.
- Complete filing, data entry (outlook/excel) and other miscellaneous administrative tasks.
- Coordinate logistics for wildlife rescues and communicate appropriately with clients and volunteers.
Skills Needed
Volunteers must understand and be onboard with our client centered philosophy and approach; this includes approaching clients and situations without judgement. Volunteers must be committed to providing a welcoming environment for all clients and be capable of reading people and appropriately responding to both verbal and non-verbal communication to ensure a comfortable client experience for all. Volunteers must be enthusiastic, outgoing and detailed-oriented. Volunteers must understand that they may see sick, injured, and/or orphaned wildlife in extreme distress, and that euthanasia may be a possible outcome for the animal’s best interest. Volunteers must have the ability to follow directions, read, write and effectively communicate with staff, volunteers and clients. It is also imperative that volunteers are computers and smartphone savvy, as they will be using our copier, computer, database, smartphone, and POS system to ring up client donations. Volunteers will be privy to private, confidential client and animal information, and they must hold this information in confidence. The physical demands for this job include the following: standing, walking, sitting, writing, lifting, typing, texting, grasping, talking and hearing.
Open Shift Time(s):
- Thursdays 8:30am-11:30am
Required Training
- Interview with Volunteer Coordinator
- One on One Training with staff
- People Centered Philosophy – Online Training
- MKE Volunteer Handbook & Waivers – Online Training
- Wildlife Volunteer & Intern Manual
Commitment/Age Requirement
Minimum of a 6 month commitment required or seasonal commitment for the summer
Must be 18 years old or older.
