Gymnasium Attendant

YMCA Calgary Volunteer Position

Volunteer Title: Gymnasium Attendant

Location: Shane Homes YMCA at Rocky Ridge, Brookfield Residential YMCA at Seton, and Shawnessy YMCA

Reports To: Sports Supervisor

Date of Revision: April 2023

Note: This role has an age requirement of 18+ years.


Gymnasium Attendants help provide positive experiences and promote healthy communities at our
YMCA’s by building relationship with gymnasium drop-in participants. 
Gymnasium Volunteers help
supervise the gymnasiums during drop-in hours. This position includes helping make drop-in gym a
welcoming area by talking to participants as well as helping ensure everyone is safe and following the rules.


Time Commitment

This position requires a 6-month commitment. Volunteers are expected to commit to one (1) volunteer shift per week. Shifts are 2 hours in length and typically scheduled on evenings and weekends.

Duties and Responsibilities

Health and Safety

  1. Maintain a safe environment by following YMCA Calgary policies and procedures
  2. Build relationships with members, participants, and YMCA staff and volunteers
  3. Communicate with YMCA Staff regarding any situations during your volunteer shift

Program Support

  1. Ensure safety, communication, and a sense of belonging are high priorities
  2. Manage risks associated with participation in programs
  3. Trouble shoot and provide conflict resolution to any appointment bookings or user concerns  
  4. Set up and take down equipment


At YMCA Calgary we ensure our volunteers are a fit based on their strengths, interests,
and future goals. The successful candidate will have the following: 

  1. Customer service experience 
  2. Can think quick on your feet and can problem solve to de-escalate situations 
  3. A love for sport as well as personal and community development 
  4. Ability to stand for 2 hours 
  5. Excellent communication skills
  6. Ability to take initiative, be creative, and self-directed
  7. Attention to detail and customer oriented
  8. Engaging and outgoing personality
  9. Capable of working independently and collaboratively
  10. Experience engaging and working with diverse groups of people


  1. Develop practical leadership skills
  2. Complementary YMCA Calgary membership (after 3-month probation)
  3. Education and professional development opportunities


  1. Clear Police Information Check with a Vulnerable Sector Search (volunteer letter will be provided after interview)
  2. Three references (two professional)
  3. Able to attend and complete required trainings

Orientation and Training

  1. YBeginnings Orientation
  2. Health, Safety, and Risk Training
  3. Child Safety and Protection Training
  4. Position-specific training
    1. Processes and tools
    2. Expectations
  5. Ongoing training and support