Membership Services Volunteer

YMCA Calgary Volunteer Position

Volunteer Title: Membership Services Volunteer             

Location:  Various YMCA Locations

Reports To: Membership Supervisor, Membership Managers, Membership Staff, and Volunteer Coordinator

Date of Revision: April 2023

Note: This role has an age requirement of 18+ years.


The Membership Services Greeter will be located at the scanning station at the Membership

desk and will help welcome patrons and families to YMCA Calgary facilities. Membership Services Volunteers will provide answers to general questions in support of Membership Services.


Time Commitment

This position requires a 6-month commitment. Volunteers are expected to commit to one (1) volunteer shift per week. Shifts are 2 hours in length and scheduled times may vary.  

Duties and Responsibilities

Health and Safety

  1. Maintain a safe environment by following YMCA Calgary policies and procedures
  2. Build relationships with members, participants, and YMCA staff and volunteers
  3. Communicate with YMCA Staff regarding any situations during your volunteer shift

Program Support

  1. Ensure safety, communication, and a sense of belonging are high priorities
  2. Manage risks associated with participation in programs
  3. Ensure Members are scanning their membership cards upon entry and redirecting to Membership Staff when needed
  4. Work collaboratively with other staff and volunteers
  5. Provide facility tours as requested



At YMCA Calgary we ensure our volunteers are a fit based on their strengths, interests,
and future goals. The successful candidate will have the following: 

  1. Friendly and welcoming
  2. Ability to work in a standing position
  3. Previous experience in Customer Service is an asset
  4. Good communication abilities



  1. Develop practical leadership skills
  2. Complementary YMCA Calgary membership (after 3-month probation)
  3. Education and professional development opportunities


  1. Clear Police Information Check with a Vulnerable Sector Search (volunteer letter will be provided after interview)
  2. Three references (two professional)
  3. Able to attend and complete required trainings

Orientation and Training

  1. YBeginnings Orientation
  2. Health, Safety, and Risk Training
  3. Child Safety and Protection Training
  4. Position-specific training
    1. Processes and tools
    2. Expectations
  5. Ongoing training and support