Canadian Red Cross - Health Equipment Loan Program - Team Lead

Application deadline: September 30th 2019

Do you enjoy working in a fast-paced environment? Are you a friendly, outgoing person who enjoys leading a team? Do you want to help the Canadian Red Cross help vulnerable people by providing much needed support to those who need it the most?
The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Team Lead Volunteer for the Health Equipment Loan Program (H.E.L.P).
Reporting to the Assistant Coordinator this position provides leadership to a dedicated team of Client Service volunteers as well as direct support to in-person and telephone inquiries from the public with a primary responsibility to provide loans and accept returns of health equipment. This short-term loan service offers mobility, independence and safety to seniors and those recovering from illness or surgery in their own homes. 

Key Responsibilities
  • Ensures professional customer service is provided to the public by the Client Service Team
  • Overseeing service to clients including customer service to those picking up or returning equipment, responding to phone and in person inquires, assisting with referrals
  • Administrative support including record keeping, telephone follow-up, general office duties
  • Liaises with regional office/HELP Staff
  • Maintains up to date knowledge of Red Cross programs and services and acts as resource in the community
  • Provides training, direct supervision, feedback and informal recognition to Client Service volunteers at the Client Service Site
  • Organizes and maintains a schedule of Client Service volunteer hours and coverage
  • Provides input to Supervisor with regards to volunteer needs, program changes, and client concerns
  • Assists with volunteer recruitment in the community
  • Monitors the processing of donations received at the site
  • Liaises with equipment supply staff with regards to equipment recalls, shortages, and surpluses

  • Training in customer service, volunteer management or office administration and/or one year of work related experience, or an equivalent combination of education and experience.
  • This position requires a satisfactory Canadian criminal record reference check and a satisfactory vulnerable sector check.
  • Excellent interpersonal skills, including handling interactions with the general public, clients and colleagues
  • Demonstrated ability to lead a diverse team
  • Ability to delegate tasks
  • Proven decision making in a high-pressure environment
  • Ability to resolve conflict
  • Strong verbal and written communications skills in English, including telephone etiquette
  • Dependable
  • Ability to work independently with minimal supervision
  • Strong computer skills with knowledge of Microsoft Outlook, Word, and inventory data bases
  • Demonstrated ability to listen and empathize with clients concerning their personal and/or health-related issues
  • Current generic WHMIS certification, or willingness to take training
  • General knowledge and understanding of Health Equipment Loan Program client service functions
  • Fluency in a second language
  • Experience working with a diverse population
  • Ability to lift and carry up to 50 lbs
  • Current Standard First Aid certification, or willingness to take training
Working Conditions
  • This is an ongoing position and a minimum 6-month commitment is desired
  • Successful volunteers will receive training and support to be successful, maintain a safe work environment and provide excellent service to help those in need of this vital service
  • Must be available Monday to Friday between the hours of 9:00 am – 4:00 pm for a 4-hour volunteer shift.

Qualifications Required

  • Criminal Record Clearance by RCMP Must be I will complete a Criminal Record Check, if necessary.
  • First Aid Must be I have a valid First Aid Certificate