San Diego Pride

Overview: Pride Shuttle Stop Volunteers are essential in ensuring a smooth and welcoming arrival and departure experience for Pride attendees. Stationed at designated shuttle stops, volunteers will use radios to communicate with other stops and leads about shuttle schedules, attendee needs, and any logistical updates. Volunteers will also assist in directing attendees onto shuttles and providing information about routes and destinations. This is a great role for energetic, customer-service-oriented individuals who enjoy engaging with the public and helping guests navigate Pride events. Volunteers in this role may be stationed at various locations, including the festival, parade, or off-site parking areas.

Key Responsibilities:

• Use a two-way radio to communicate with other shuttle stops and leads regarding shuttle arrival times and attendee needs.
• Direct attendees to the appropriate shuttles based on their destinations.
• Provide information on shuttle schedules, accessibility options, and general Pride event details.
• Monitor crowd flow at shuttle stops to ensure an efficient and safe boarding process.
• Work as part of a team to ensure smooth transportation logistics.
• Follow de-escalation procedures and hands-off response practices as trained.
• Understand and implement all transportation and parking procedures provided during training.
• Maintain an enthusiastic and welcoming presence as the first point of contact for Pride guests.

Location: Check-in location will vary and may be at the festival, parade, or off-site parking areas (exact locations to be announced).

Requirements:

• Must be comfortable standing and moving throughout the shift. Some spots may be able to accommodate a chair or mobility device. 
• Ability to operate a two-way radio and follow communication protocols.
• Strong interpersonal skills and a passion for customer service.
• Willingness to assist with crowd control and provide clear, friendly guidance.
• Ability to remain calm and professional in high-energy environments.

Accessibility Options:

• Option to take breaks as needed.
• Various shift locations available; volunteers may request a placement that meets their needs.
• May encounter large crowds, sounds, and outdoor conditions.
• If you have any accessibility requirements or need accommodations, please email volunteer@sdpride.org.

Training or Support:

• Training will cover festival and parade procedures, accessibility resources, parking logistics, and de-escalation practices.
• On-site training will be provided at the start of the shift.
• Pride Volunteer leads will be available for support throughout the shift.

Benefits:

• Be part of an exciting and dynamic Pride event!
• Gain experience in event logistics, customer service, and crowd management.
• Connect with fellow volunteers and community members.
• Perks include:
  • Free Volunteer T-Shirt
  • Free Meal during your shift
  • Snacks and refreshments
  • Free Entry to the San Diego Pride Festival
  • Invitation to the Annual Volunteer Appreciation Party

Contact Info: For any questions, please contact volunteer@sdpride.org.