Administration Assistant
Support the people and animals who come through RSPCA reception each day. As a Reception Volunteer, you'll provide welcoming customer service, assist with administrative tasks, and help ensure animals and community members receive timely support.
Key tasks may include:
- Greeting members of the public as they enter the shelter
- Answering phone calls and responding to customer enquiries
- Assisting staff with adoptions, surrenders and boarding bookings
- Completing a variety of data entry and administrative tasks
- Maintaining a clean, tidy and welcoming reception area
- Supporting the team with general office duties as required
What you may gain:
- Experience in reception and administrative support
- Opportunities to develop customer service and communication skills
- Exposure to animal welfare operations and shelter processes
- Experience working as part of a supportive team environment
Skills & requirements:
- Excellent communication and customer service skills
- Reliable and able to work independently, show initiative and manage multiple tasks
- Good computer skills, including Microsoft Word and Excel
- Willingness to learn basic animal handling techniques and housing requirements for incoming animals
- Compassion, professionalism and resilience when supporting people bringing in injured animals
When can I volunteer?
- Monday to Sunday
- 8:30 am to 12:30 pm
- 1:00 pm to 5:00 pm
- A minimum commitment of one shift per week for at least three months is requested
Important information:
- An up-to-date tetanus vaccination is required before handling animals at RSPCA.
- This role may involve supporting members of the public who are bringing in injured animals
To find out more, contact volunteering@rspcaqld.org.au.
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