Volunteer Coordinators

Volunteer Coordinators are responsible for recruiting new volunteers and supporting our existing teams of volunteers. You’ll meet a wide range of new people and help them to explore which roles at the Museum they are best suited to. If you’re organised, friendly, and interested in people then we’d love to hear from you.

Volunteer Role Description

* Recruit new volunteers to the Museum. This includes everything from keeping our online advertisements on websites such as ‘Do-it.org’ up to date, to helping organise the distribution of leaflets and posters to hosting stalls at volunteer fairs.

* Use our Better Impact volunteer management software to process new applications, contact prospective volunteers and chase references.

* Meet with potential volunteers, introduce them to the Museum and explore their reasons for volunteering, helping to match them to appropriate roles.

* Guide new volunteers through the induction process, introduce them to their Supervisor and any members of staff or other volunteers they will be working with.

* Maintain links with volunteers as they start in their roles and work with Supervisors to ensure they are well supported.

* Use our Better Impact volunteer management software to communicate with the volunteer team, ensure all sessions on the rota are covered, and that everyone logs their hours.

* Help to organise social events for volunteers

* Support good communication between trustees, staff and volunteers.

* Manage the ‘exit process’ for volunteers wishing to retire from their role.

* Contribute to the development of the Volunteer Coordinator role and volunteer support framework

Initially, this role will focus on recruiting new applicants for our Front of House/Visitor Engagement volunteer positions. This is key to ensuring that we can continue to welcome visitors to the Museum 7 days a week and deliver an outstanding experience for every visitor. The tasks in the Volunteer Role

Description can be shared amongst the team and play to individual strengths so if you don’t feel like you can do everything, don’t worry! You’ll be fully trained and supported in your role.

Volunteer Specification

* -Excellent interpersonal skills and the ability to interact confidently and appropriately with volunteers, trustees, staff and the general public.

* Committed to developing an inclusive and welcoming environment for all volunteers.

* Committed to supporting the Museum of Cambridge tell the diverse stories of the people of Cambridge.

* Good organisational and administrative skills.

* Good IT skills and willingness to learn new systems.

* Able to use initiative to solve problems with a ‘can-do’ attitude.

* Confident to work both as a member of a small team and independently.

Time Commitment

We understand that as a volunteer you will have lots of other commitments and we are happy to work around these. This is a flexible volunteer role that can be carried out at the Museum during opening hours and from home at any time. In order to get the most out of the role and really feel part of the team we recommend Volunteer Coordinators initially volunteer for at least 3 hours per week for 6 months.

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