Frankfort

Supportive of the mission, vision, and values of Bluegrass Care Navigators. 

Understands and accepts the hospice philosophy of care and can advocate that philosophy to the community, the patients, and their families.   

Emotional maturity, sensitivity, good listening skills and a willingness to perform all aspects of the volunteer’s role as requested.  

Completes the volunteer application and standard volunteer training through Bluegrass Care Navigators’ (BCN) Volunteer Management Software, Better Impact, or written documents.  

Must participate in the interview and screening process.  

Reviews and understands training/education on hospice bereavement services. 

Reviews, understands, and follows bereavement compassion bag policy and procedures. 

Have not had a significant loss within the past year. (This is a recommended guideline and may be evaluated on a case – by – case basis).  

Able to comfortably discuss prior losses, especially deaths of loved ones.  

Must have an up-to-date TB Skin Test and Flu Vaccination (during Flu season). 

Must have COVID – 19 vaccinations. 

Must submit to an annual background check. 

Completes volunteer orientation and ongoing training/education.  

Maintains dependability when accepting assignments.   

Serves as an integral member of the hospice interdisciplinary team to provide support to patients and families.  

Maintains patient/family confidentiality. 

Assemble and/or deliver compassion bags.   

Meets our health requirements as stated in qualifications and physical requirements.  

Maintains adequate communication regarding family visits with the community engagement coordinator and the patient’s team. 

Respect the caregiver’s autonomy, boundaries, and preferences regarding visit times and duration.  

Maintains sensitivity to diversity, culture, and family dynamics. 

Exercises appropriate hand hygiene and infection control procedures when interacting with patients. 

Follows all COVID safety precautions as listed in the BCN volunteer training.  

Establishes and maintains effective communication patterns using tact, sensitivity, sound judgement, and professional attitude when relating to patients, patients’ families, fellow volunteers, supervisors, health professionals, and physicians.  

Documents and reports volunteer information as educated. 

Demonstrates a time-conscious attitude and consistently strives to use time effectively by completing assignments in an efficient, well-organized, and self-directed manner. 

Wears BCN name badge when performing Bluegrass Care Navigators duties. 

Maintains dress code and evidence of good grooming. 

Completes mandatory annual education by written or computer format. 

Takes personal responsibility in reviewing and/or participating in educational offerings. 

Effective communication skills.