Inpatient Unit Roles - Inpatient Unit Helper

Overall purpose:

IPU Volunteers provide a warm welcome to the IPU for visitors and take food to, and food orders from, patients and visitors. This allows catering staff to concentrate on food preparation, and nursing staff to concentrate on patient care.


Key tasks:

  • Answer the IPU front door as soon as possible; provide a warm welcome to visitors; find out who they need to see and alert nurses on duty.
  • Provide patients with drinks, as required.
  • Take meal orders from, and food to, patients and visitors, as required
  • Keep Staff and Patient Serveries clean, clear and refilled.
  • Fill, run and empty kitchen dishwasher.


Skills / Qualifications:

  • Relatively fit (there is a lot of walking and standing).
  • Sympathetic to patient needs, alerting staff as needed.
  • Approachable, helpful manner and flexible attitude.
  • Experience of bereavement is not essential, but may help.
  • Ability to work in a team (volunteers work in pairs, supported by kitchen and nursing staff).
  • Willingness to make a commitment to a regular shift on a rota.


Any other information:

  • A DBS check is required for this role.
  • Full training and support will be given.
  • All volunteers agree to complete core mandatory training on an annual basis, either face to face, or online.
  • As this role involves contact with patients who are often close to death, we do not anticipate appointing anyone who has experienced a close bereavement within the last 12 months.
  • The Hospice will pay travelling expenses, but these must be agreed in advance with the Catering Manager.
  • All volunteers agree to work within Hospice policies and procedure, within the Hospice Philosophy and to respect the Hospice policy on confidentiality around patient, internal Hospice, and commercial matters.