Till Operator - Downham Shop

Till Operator in our Downham Shop

At St Christopher’s we put people at the heart of everything we do. We believe that all dying people and those close to them deserve to have the best care and support, wherever and whenever they need it. We do all we can to make this happen, providing physical, emotional and spiritual support to over 7,500 people across south east London every year. People like you, your mum, your dad, your nan, your sister, your friend, your neighbour.


Why we need your help

Do you have an interest in retail?  Are you passionate about pre-loved clothes, furniture and accessories? Then join our retail team in Downham shop and help our shops raise around £1 million for St Christopher's each year.

We are looking for volunteers who are happy to take money and register purchases on the till.



What time should you offer?


We’d like your help with a shift a week; we’d love it if you could do more! Our shifts vary; they can be between 3-7 hours long and timings can be agreed between the volunteer and shop manager.  The majority of our shops are open seven days a week.


Where will you be based?


We are particularly looking for help at our shop in Downham:

 479 Bromley Road, Downham, BR1 4PQ          02086 976697



What activities will you be involved in as part of this volunteer role?


This can vary depending on the shop and each individual volunteer’s skill set, but generally we ask that you would be willing:

  • To assist in keeping the sales floor well stocked
  • To sort, size and price donated items according to the shops’ policy
  • To deal sensitively and politely with customers to the shop – bearing in mind some may be bereaved.
  • To sensitively accept donations from the public which may be either goods for sale or money - bearing in mind some may be bereaved.
  • Undertake activities which relate to keeping the shop clean and tidy e.g. vacuuming
  • Representing St Christopher’s and our values at all times during your shift


  • At this time, we are particularly looking for people who can take money and register purchases using the till.


  • Talk to customers and help them with their purchases





What you can gain from volunteering in this role

Join an enthusiastic team, meet new people and get more involved in your local


Use and develop your skills, enhancing your CV if that is important to you

Know you are helping dying people in your local community have access to

care and support, whenever and wherever they need it.


Training and support provided

  • Welcome session and ongoing support provided by shop manager
  • All training will take place in the shop
  • A health and safety briefing will be provided on your first day.
  • You will need to read and complete a learning workbook which needs to be refreshed each year to continue volunteering in this role.
  • Gift Aid training
  • Training on use of the till, back office PC, tagging gun and steamer where needed.
  • Volunteer handbook and support from the Volunteering Team


What we are looking for


  • Ability to follow our policies and procedures to keep you, our staff, our patients
  • and our customers safe
  • Ability to represent St Christopher’s and our values positively.
  • Good listener and clear communicator
  • Good attention to detail





Anything else you need to know


How to apply - We ask all those interested to complete a taster session in the shop (s) of their choice in the first instance. Please call or pop in to speak to the manager and arrange this.




There is a short settling in period to see if the role is right for you

You must be 16 years old or over to do this role

This role will require the following pre-volunteering checks: one reference

Having a criminal conviction will not necessarily prevent you from volunteering

with us. We assess each situation on an individual basis

At St Christopher’s we believe that no volunteer should be out of pocket

because of their volunteering. The reimbursement of reasonable out of pocket

expenses incurred whilst volunteering will help ensure volunteering is

accessible to all. All expenses to be reclaimed should be agreed with the

manager/supervisor or the Volunteer Engagement Coordinator in advance.


Equality and diversity

St Christopher’s recognises the qualities and strengths that a diverse group of

volunteers brings to the organisation and we therefore particularly welcome

applications from our underrepresented groups from within the local communities

and from a range of different cultures and backgrounds.