Bereavement Help Point Volunteer

Why we need your help
You will play a huge part in helping us to achieve our vision, in which all dying people and those close to them have access to care and support, whenever and wherever they need it.

  • To host Bereavement Help Points and engage with community members.
  • Listen to visitors and help them to understand and ‘normalise’ the feelings they are having.
  • Encourage visitors to engage with each other and form supportive groups and relationships.
  • To signpost them about bereavement services within the local areas.

What time should you offer?

Ideally 2 hours a week during daytime working hours, allowing a short time either side to set up and pack away.

Where will you be based?

  • Bromley: Bromley United Reformed Church, 20 Widmore Road, Bromley BR1 1RY
  • CARE Building: St Christopher’s Hospice 51-59 Lawrie Park Road, Sydenham, London SE26 6DZ
  • Carers Lewisham Centre: Waldram Place, Forest Hill SE23 2LB
  • Upper Norwood Library: 39 Westow Hill SE19 1TQ
  • Virtual sites – details on application.

What activities will you be involved in as part of this volunteer role?

  • Face to face engagement with the public, speaking to hub visitors, giving out leaflets and information at community stalls and/or hosting virtual bereavement Help Point meetings via Zoom.
  • Unsupported image type.Encouraging visitors to share their own experiences and information with each other to build supportive relationships.
  • Monthly peer to peer support meetings
  • Collating evaluation materials such as questionnaires or simple verbal feedback as well as keeping record of numbers attending.

What you can gain from volunteering in this role

  • Join an enthusiastic team, meet new people and get more involved in your local community.
  • Use and develop your listening and communicating skills, enhancing your CV if that is important to you.
  • Know you are helping dying people in your local community have access to care and support, whenever and wherever they need it.
  • Know you are providing support and guidance to people who have suffered bereavement and who may simply need a listening ear or guidance rather than having to seek formal counselling.


Training and support provided

  • Help Point Volunteer Training
  • Introduction to project and possible ‘shadowing’ of existing Help Points.
  • St Christopher’s mandatory training
  • Regular peer to peer support meetings facilitated by project facilitator.

What we are looking for

  • Empathic listener and clear communicator to the public, team members and project lead.
  • Ability to respect confidentiality.
  • To be a team player.
  • To be mindful of personal safety.
  • Ability to follow our policies and procedures to keep you, our staff, our patients and our customers safe.
  • Ability to represent St Christopher’s and our values positively.

Anything else you need to know

  • There is a short settling in period to see if the role is right for you
  • You must be 18 years old or over to do this role
  • This role will require the following pre-volunteering checks: two references and a DBS check
  • Having a criminal conviction will not necessarily prevent you from volunteering with us. We assess each situation on an individual basis.
  • At St Christopher’s we believe that no volunteer should be out of pocket because of their volunteering. The reimbursement of reasonable out of pocket expenses incurred whilst volunteering will help ensure volunteering is accessible to all. All expenses to be reclaimed should be agreed with the manager/supervisor or the Volunteer Engagement Coordinator in advance.


Equality and Diversity

St Christopher’s recognises the qualities and strengths that a diverse group of volunteers brings to the organisation and we therefore particularly welcome applications from our underrepresented groups from within the local communities and from a range of different cultures and backgrounds.