Shop Volunteer - Kid's Shops


Shop Volunteer in our Kid's Shops

At St Christopher’s we put people at the heart of everything we do. We believe that all dying people and those close to them deserve to have the best care and support, wherever and whenever they need it. We do all we can to make this happen, providing physical, emotional and spiritual support to over 7,500 people across south east London every year. People like you, your mum, your dad, your nan, your sister, your friend, your neighbour.


Why we need your help

Are you passionate about pre-loved clothes, furniture and accessories? Do you have an interest in children’s clothes, toys and equipment?

Then join our retail team in our Kid’s Shops in Crystal Palace or East Dulwich and help our shops raise around £2 million for St Christopher's each year.

We have two very exciting new shops that deal totally with children’s clothes and toys. They have proved to be very successful and we are looking for new volunteers to help in these two shops.



What time should you offer?

We’d like your help with one shift a week but we’d love it if you could do more! Our shifts vary; they can be between 3-7 hours long and timings can be agreed between the volunteer and shop manager. 



Where will you be based?


CRYSTAL  PALACE KIDS - 45 Westow Street, Upper Norwood SE19 3RW

EAST DULWICH KIDS - 59 Lordship Lane, East Dulwich, SE22 8EP


What activities will you be involved in as part of this volunteer role?

  • sorting and displaying all kinds of donations
  • To assist in keeping the sales floor well stocked
  • To sort, size and price donated items according to the shops’ policy
  • Taking money and registering purchases using the till.
  • To deal sensitively and politely with customers to the shop – bearing in mind some may be bereaved.
  • To sensitively accept donations from the public which may be either goods for sale or money - bearing in mind some may be bereaved.
  • Undertake activities which relate to keeping the shop clean and tidy e.g. vacuuming
  • Representing St Christopher’s and our values at all times during your shift


What you can gain from volunteering in this role


  • A chance to work with pre loved items that have been donated
  • Join an enthusiastic team of people and get more involved in your local community
  • Use and develop your skills, enhancing your CV
  • Know you are helping people in your local community have access to care and support, whenever and wherever they need it.


Training and support provided

  • Welcome session and ongoing support provided by shop manager
  • All training will take place in the shop
  • A health and safety briefing will be provided on your first day.
  • You will need to read and complete a learning workbook which needs to be refreshed each year to continue volunteering in this role.
  • Gift Aid training
  • Training on use of the till, back office PC, tagging gun and steamer where needed.
  • Volunteer handbook


What we are looking for

  • Good listener and clear communicator
  • Good attention to detail
  • Ability to follow our policies and procedures to keep you, and our customers and staff safe
  • Ability to represent St Christopher’s and our values positively
  • If you are able to assist with safely moving and displaying furniture this will really help us



Anything else you need to know

How to apply - We ask all those interested to complete a taster session in the shop in the first instance. Please call or pop in to speak to the manager and arrange this.

  • The volunteer role will be agreed with you following successful completion of the taster, completed application form and references.
  • There is a short settling in period to see if the role is right for you
  •  You must be 16 years old or over to do this role
  •  Having a criminal conviction will not necessarily prevent you from volunteering
  • with us. We assess each situation on an individual basis
  • At St Christopher’s we believe that no volunteer should be out of pocket

because of their volunteering. The reimbursement of reasonable out of pocket

expenses incurred whilst volunteering will help ensure volunteering is

accessible to all. All expenses to be reclaimed should be agreed with the

manager/supervisor or the Volunteer Engagement Coordinator in advance.




Equality and diversity

St Christopher’s recognises the qualities and strengths that a diverse group of

volunteers brings to the organisation and we therefore particularly welcome

applications from our underrepresented groups from within the local communities

and from a range of different cultures and backgrounds.