Blood Bank of Delmarva

If you enjoy interacting with people, you'll love serving refreshments and interacting with our donors!  Canteen - help donors by getting them a refreshing drink, make sure they are feeling well, and restock the snacks!
 

REFRESHMENT AND DONOR CARE CENTER VOLUNTEER

Purpose:  Thank donors for their gift of life, provide refreshments for donors and observe donors for any possible adverse reactions.

Responsibilities (detailed description at end of form):

• Greet and interact with donors, volunteers, staff in a friendly helpful manner.
• Offer refreshments to donor.
• Observe donors for any adverse reaction to donation (e.g., fainting) and alert donor staff if assistance is needed. 
• Keep tables and cabinets clean and stocked with food options, cold, assorted drinks in the cooler and keep hot drinks available.
• Help donors feel comfortable, needed and appreciated so they will want to return to the Blood Bank of Delmarva, becoming a regular donor.
• Give suggestions, issues, or comments to Angela Williamson, Community & Volunteer Relations Specialist, 302-737-8405 ext. 819 or awilliamson@bbd.org.
• Log volunteer hours if more than on the schedule.

Qualifications/Skills:

• Positive attitude, compassion, interest in maintaining the health of others, customer service skills.
• Embrace Blood Bank of Delmarva (BBD) Core Values: Inspiring Heroes, Infusing Hope through STAR IQ:

• • Service - Serve others with compassion and professionalism making a positive impact in the community.
  • Teamwork – Recognize communication is central, work together, support one another, celebrate and show appreciation for others.
  • Accountability – Proactively move when something needs to be done, own mistakes and correct quickly, follow through with commitments.
  • Respect – Treat others as we want to be treated, be compassionate, appreciate individual differences without judgement.
  • Integrity – Be honest, transparent and trustworthy, do right even when no one watches, and lead by example.
  • Quality – Adapt to change based on facts, constantly learn and develop knowledge, uphold highest standards of safety and excellence.

Physical Demands: 

☒Sits         ☒Stands         ☒Required to walk, and reach with the hands and arms    
☒Hands are regularly used to handle, write or type       
☒Weights up to 20­ lbs. are occasionally lifted in this role

 Benefits:

• Meet new people and enjoy camaraderie with donors, volunteers and staff.
• Learn or use skills, talents, experiences to further self-development and/or résumé building. 
• Feel good knowing you are helping BBD save lives by assisting in the process of blood donation, and the lifesaving distribution of blood products to area hospitals.
• Learn and gain appreciation for the blood donation process and the multiple steps it takes for a donation to get to a recipient.
• Earn hours towards Presidents Volunteer Service Award, Volunteer DE 50+, RSVP, and/or school credits.

Time Commitment:

• Volunteer SHIFT hours vary by location: Refer to https://app.betterimpact.com/ opportunities tab for dates/times available.

Orientation and Training Required:

1. Complete basic training as listed to become a volunteer.
2. Complete online training specific to this role.

1. Meet with Center Lead Volunteer and other staff as needed for training, observe and volunteer with others in this role before going solo.

Policy/Procedure:

1. Add your hours into the myimpactpage.com

• • For assigned and scheduled activities, volunteer hours will automatically be added to your profile.  If you volunteer more than your scheduled time, please go to https://app.betterimpact.com/ and add only the additional time, not the entire time volunteered. You may also enter your additional time on paper sheets in certain locations if different than scheduled time. 
  • If not assigned to a scheduled date/time, please add your hours on https://app.betterimpact.com/.
  • For any questions on hours/time keeping, please contact Angela Williamson at awilliamson@bbd.org or 302-737-8405 Ext. 819.

2. If you can’t come on scheduled day, who do you contact?

• • Call and leave a message at the center reception desk: (302) 737-8405.

    • Christiana: ext. 743
    • Concord: ext. 703
    • Dover: ext. 100
    • Salisbury: ext. 513
  • Call the Center Lead Volunteer AND email Angela Williamson at awilliamson@bbd.org.
  • If cancelling 3 days or more prior to scheduled shift, contact Center Lead Volunteer AND go to myimpactpage.com, find the schedule tab, and cancel your shift. After cancelling, PLEASE find the contact tab, and let the center volunteers know via email that you will need a replacement for your shift.
  • If cancelling with less than 3 days prior to schedule shift, or do not have access to myimpactpage.com, please contact your Center Lead Volunteer and let them know.
  • If a volunteer does not come when your shift is over, let the staff know. If you are free, please stay and help for as long as you can! If you need to leave, please let a staff member know before leaving the center.  Staff will call the volunteer scheduled, call the emergency fill-in list, and/or assign a staff to the donor refreshment area.

3. Logistics & Details:

• • Location Address: All center sites available. You pick one closest to you.
  • Reports to Center Lead Volunteer for scheduling, Center Receptionist for immediate issues, and Angela Williamson for all other topics.
  • Age Minimum: 18
  • Whom to meet and where? Sign up online for shifts. Check in with receptionist to let them know you are there.   
  • What to wear? Refer to Volunteer Handbook. BBD nametag mandatory. BBD shirt, if you have one.  
  • Is there food/water available for purchase or free? Kitchen facility available, vending machines, hot/cold water available.

  • Inclement weather – Call 302-737-8405 ext. 411 for updates – but please be safe and don’t report to volunteer if the conditions are not good, even if the centers or mobiles are operating! Your safety is a priority.  If not coming in for your shift, contact Center Lead Volunteer and Angela Williamson.  Call and leave a message at the center reception desk: (302) 737-8405.

    • Christiana: ext. 743
    • Concord: ext. 703
    • Dover: ext. 100
    • Salisbury: ext. 513
  • Call the Center Lead Volunteer AND email Angela Williamson at awilliamson@bbd.org.

Staff Responsibilities for this Volunteer Role

• Train volunteer for specific needs of the role (technical, procedure, etc.).
• Prepare and have training guides available to the volunteer.
• Have tasks, supplies, and/or work area prepared for them to do their tasks.
• Give feedback (constructive tips on how to do it properly, praise when done well, etc.).
• Report any volunteer issues, ideas, or concerns to Angela Williamson at Ext. 819 immediately.
• Work with Angela Williamson who will support and help in these responsibilities as needed and set up pre-volunteer training in the online volunteer system.

functions and tasks of this Refreshment and Donor Care Volunteer role and attests to being fully capable to perform these volunteer tasks without restrictions.

Volunteer Signature:                                                                                      Date:                          

Print Name: ____________________________________________

Blood Bank of Delmarva:

Volunteer Relations:                                                                                       Date:                          

Angela Williamson, Community & Volunteer Relations Specialist

Staff supervising this role:                                                                              Date:                          

Angela Williamson, Community & Volunteer Relations Specialist,

Staff supervising this role:                                                                              Date:                          

Donor Services Center Manager

REVIEW/AND SIGN FOLLOWING REFRESHMENT AND DONOR CARE PROCEDURES!

REFRESHMENT AND DONOR CARE PROCEDURES:

PRINCIPLE:

“The donor shall be observed during the donation and for a length of time thereafter.” Standards for Blood Banks and Transfusion Services – 5.3.2

1. General information

• 1. The Refreshment Area host(ess) is an ambassador for the Blood Bank of Delmarva.
  2. A warm and friendly manner is important for putting donors at ease.  Donors may be anxious even though blood donation is complete.
  3. On occasion, donors may arrive in the Refreshment Area for pre-donation refreshments.
  4. Visitors (including children) who accompany donor to the Blood Bank are welcome to join the donor in the Refreshment Area following donation provided there is adequate seating, and, in the case of children, their behavior is not disruptive.
  5. Contact a Donor Services employee/designee for assistance or questions.

1. Start Up:

• 1. Prepare donor sign in logbook for the day. Add date, headings, etc. and confirm bell is available and works if you need to call a staff person.
  2. Review communications book for information updates located in Refreshment Area desk.

  3. Prepare refreshments and supplies as appropriate.

     1. Look at all food baskets and refill as needed from cabinets (as listed on inventory list).  This may require opening a new box of food from the cabinets/storage facility at your center.
     2. Refill napkins, creamer, stir sticks, sugar, etc.
     3. At your discretion: Make a pot of coffee if have a machine at your center, not the Keurig. (Christiana Center-track time pot of coffee made on calendar on desk to know how “old” the pot is). Christiana – top of coffee maker is hot to keep pot on top, not the bottom part.
     4. Refill refrigerator with drinks from back cabinets. (Christiana)
  4. Prepare food/drink inventory list to give to staff that morning for restock order. (Christiana Center Mon-Fri).

  5. Make sure room looks neat and nice.

     1. COVID social distancing - 1 chair per table with other chairs 6’ apart (those living in the same household may sit together)
     2. Snacks on back counter – volunteer serves donors, NOT self-serve

  6. Turn on TV ONLY the following channels can be played on the Refreshment Area TV.  Christiana: Games 179, ESPN 26, 27, HGTV 62, Food 58, History 59

     Dover: Games 179, ESPN 26, 27, HGTV 62, Food 58, History 59

     Salisbury: Games 66, ESPN 31, 32, HGTV 46, Food 44, History 64

     Concord: Games 179, ESPN 26, 27, HGTV 62, Food 58, History 59

1. Closing:

• 1. Restock baskets, drinks, and other supplies, so morning shift is prepared.
  2. Empty Keurig or coffee maker grounds and rinse pot putting upside down on towel to drain.
  3. Turn off television, lights, etc. as applicable at your site.
  4. Wipe tables, counter, and chairs to keep sanitary for health reasons.
  5. Check ice pack numbers in freezer (at least 4) and if some missing, let Donor Services Staff know.

1. Welcome and Log-In:

• 1. Stand and greet the donor in a warm and friendly manner and ask for their receipt and ask them to sit down “please have a seat”.

• If person does not have a donation receipt or was not brought by a staff person (needs to hydrate prior to donation), discreetly let staff know a person may be there that doesn’t belong.  Let staff address the person.
• Abbreviations on the donor receipt are:

• 1. • • • AR: Double red cells
         • FP: Plasma
         • PA: Platelets (not required to stay 15 minutes)
         • WB: Whole blood
         • CHR: Christiana
         • CON:  Concord
         • DOV: Dover
         • SAL: Salisbury
         • 

• 1. 1. Record the donor's name and arrival time in the logbook.  Double red cells (AR), Plasma (FP) and whole blood (WB) blood donation stay 15 minutes.
     2. Return receipt to the donor after writing the time they can leave (find help sheet taped on desk), and let donor know the time

     3. If the donor does not wish to stay in the Refreshment Area:  

        1. Nicely encourage the donor to stay; give reason for their safety.
        2. Do not insist that the donor stay.

        3. Ask the donor to complete a Refreshment Area Release Form (BBD-Form-1024):

           1. Donor: Print Name and sign in spaces indicated

           2. Host(ess): Fill in unit number, sign as witness and date.

              1. If donor does not wish to sign, print donor’s name and indicate that they declined.  Offer the donor refreshments.

REFRESHMENT AND DONOR CARE VOLUNTEER

• I have read and understand the REFRESHMENT AND DONOR CARE PROCEDURES.
• I understand my primary responsibility is to observe donors for possible reactions.
• I understand the signs that indicate a possible reaction, and what steps to take before the Donor Services staff arrive.

• I understand the actions I should take when a donor is bleeding.
• I further understand that I shall not leave the Refreshment Area at any time when a donor is present during their fifteen-minute period without summoning a relief person.

Volunteer Signature:                                                                                      Date:                          

Print Name: ____________________________________________

BLOOD BANK OF DELMARVA:

Volunteer Relations:                                                                                       Date:                          

Angela Williamson, Community & Volunteer Relations Specialist

Staff supervising this role:                                                                              Date:                          

Angela Williamson, Community & Volunteer Relations Specialist

Staff supervising this role:                                                                              Date:                          

Donor Services Center Manager

Help donors feel comfortable and welcomed to the Blood Bank of Delmarva!  Give a smile, welcome and offer snacks/drinks if donor hasn't had something recently.  You are the first person a donor sees as they enter and you give them a great start to their donation process!  

CENTER GREETER VOLUNTEER

Purpose:  Greet and help direct donors upon their arrival at the Blood Bank of Delmarva center.

Responsibilities:

• Upon arrival, check in with staff at the registration table.
• Locate best place to greet donors to direct them to the registration table.
• Greet and interact with donors and volunteers in a friendly helpful manner; smile, say hello or good morning.
• Ask donor if they’d like to hang their coat in the lobby.
• Direct donor to the registration desk and restroom if requested.
• Engage donors waiting in the registration area to help calm fears, answer questions, and take their mind off any anxieties.
• Ask donor whether they have had something to eat or drink prior to coming into the center. If not, direct them to the canteen for fluids and snacks or offer to get them what they’d like.   
• Gather tablets from donors in the waiting area after they have checked in. 
• Sanitize tablets, laminated information sheets and pen before returning them to the reception desk.
• Give suggestions, issues, or comments to Angela Williamson, Community & Volunteer Relations Specialist, 302-737-8405 ext. 819 or awilliamson@bbd.org.
• Log volunteer hours if more than on the schedule.

Qualifications/Skills:

• Positive attitude, friendly and engaging personality.
• Ability to gage donor’s preference for talking or not talking while waiting.
• Embrace Blood Bank of Delmarva (BBD) Core Values: Inspiring Heroes, Infusing Hope through STAR IQ:

• Service - Serve others with compassion and professionalism making a positive impact in the community.
• Teamwork – Recognize communication is central, work together, support one another, celebrate and show appreciation for others.
• Accountability – Proactively move when something needs to be done, own mistakes and correct quickly, follow through with commitments.
• Respect – Treat others as we want to be treated, be compassionate, appreciate individual differences without judgement.
• Integrity – Be honest, transparent and trustworthy, do right even when no one watches, and lead by example.
• Quality – Adapt to change based on facts, constantly learn and develop knowledge, uphold highest standards of safety and excellence.

Physical Demands: 

☒Sits         ☒Stands         ☒Required to walk, and reach with the hands and arms    
☒Hands are regularly used to handle, write or type       
☒Weights up to 10­ lbs. are occasionally lifted in this role

Benefits:

• Meet new people and enjoy camaraderie with donors, volunteers, and staff.
• Learn or use skills, talents, experiences to further self-development and/or résumé building. 
• Feel good knowing you are helping BBD save lives by providing donors with a positive experience when arriving at the center.
• Earn hours towards Presidents Volunteer Service Award, Volunteer DE 50+, RSVP, and/or school credits.

Time Commitment:

• Volunteer SHIFT hours vary: Refer to https://app.betterimpact.com/ opportunities tab for dates/times available.

Orientation and Training Required:

1. Complete basic training to become a volunteer.
2. Complete any training for this role as available in myimpactpage.com
• https://www.youtube.com/watch?v=WVtBFdAtpJA&feature=youtu.be
3. Observe volunteer role in a center as arranged with Angela Williamson.

Policy/Procedure:

1. Wear your nametag. Contact Angela Williamson if you need one.
2. Add your hours into the myimpactpage.com

• • For assigned and scheduled activities, volunteer hours will automatically be added to your profile.  If you volunteer more than your scheduled time, please go to https://app.betterimpact.com/ and add only the additional time, not the entire time volunteered. You may also enter your additional time on paper sheets in certain locations if different than scheduled time. 
  • If not assigned to a scheduled date/time, please add your hours on https://app.betterimpact.com/.
  • For any questions on hours/time keeping, please contact Angela Williamson at awilliamson@bbd.org or 302-737-8405 Ext. 819.

3. If you can’t come on scheduled day, who do you contact?

• • Call and leave a message at the center reception desk: (302) 737-8405.
    • Christiana: ext. 743
    • Concord: ext. 703
    • Dover: ext. 100
    • Salisbury: ext. 513
  • Call Angela Williamson at 302-737-8405 Ext. 819 and email awilliamson@bbd.org.
  • If cancelling 3 days or more prior to scheduled shift, contact Angela Williamson at awilliamson@bbd.org  AND go to myimpactpage.com, find the schedule tab, and cancel your shift.

4. Logistics & Details:

• • Location Address:  Christiana Center, 100 Hygeia Drive, Newark, DE 19713. 
  • Reports to Angela Williamson.
  • Age Minimum: 18
  • Whom to meet and where? Sign up online for shifts. Check in with staff at the registration desk upon arrival.
  • What to wear? Refer to Volunteer Handbook. BBD nametag mandatory. BBD shirt, if you have one.  
  • Is there food/water available for purchase or free? Kitchen facility available, vending machines, hot/cold water available.

1. •  Inclement weather – Call 302-737-8405 ext. 411 for updates – but please be safe and don’t report to volunteer if the conditions are not good, even if the centers or mobiles are operating! Your safety is a priority.  If not attending, contact Center Reception Desk and Angela Williamson.

Staff Responsibilities for this Volunteer Role

• Train volunteer for specific needs of the role (technical, procedure, etc.).
• Prepare and have training guides available to the volunteer.
• Have tasks, supplies, and/or work area prepared for them to do their tasks.
• Give feedback (constructive tips on how to do it properly, praise when done well, etc.).
• Report any volunteer issues, ideas, or concerns to Angela Williamson at Ext. 819 immediately.
• Work with Angela Williamson who will support and help in these responsibilities as needed and set up pre-volunteer training in the online volunteer system.

 CENTER GREETER VOLUNTEER

Volunteer Signature below constitutes understanding of the requirements, essential functions and tasks of this Center Greeter Volunteer role and attests to being fully capable to perform these volunteer tasks without restrictions.

Volunteer Signature:                                                                                      Date:                          

Print Name: ____________________________________________

Blood Bank of Delmarva:

Volunteer Relations:                                                                                       Date:                          

Angela Williamson, Community & Volunteer Relations Specialist

Staff supervising this role:                                                                              Date:                          

Registration Staff, Donor Services

I like to talk with people and am interested in helping spread the news at local community events be staffing a table, sharing information, and interacting with the public.

https://www.youtube.com/watch?v=URzvqeDtGGA

AMBASSADOR VOLUNTEER

Purpose:  Share information with the community about the importance/urgency of blood donation through education about the blood donor to recipient process and regional need.

Responsibilities:

• Greet and interact with the public, donors, other volunteers, staff in a positive, friendly helpful manner.
• Learn about blood donor to recipient process in order to answer frequently asked questions and share information.
• • When you don’t know the answer to a question, be willing to say “I don’t know, and I will find out for you. Please share your contact information so we can get back to you.”
• Initiate conversations with people near the table area.  Use available interactive tools and giveaways to attract people to the table.  
• Gather potential donor contact information and encourage people to schedule a donation.
• Be able to move Ambassador Supply Bag to location (off-site).  Be prepared to set up and pack up at the end of the event.  Have transportation to get to the BBD center to pick up supplies and get to event.

• Give suggestions, issues, or comments to Angela Williamson, Community & Volunteer Relations Specialist, 302-737-8405 ext. 819 or awilliamson@bbd.org.
• Log volunteer hours if more than scheduled.

Qualifications/Skills:

• Friendly, able to communicate clearly and in a positive manner. Be observant of people’s responses in order to gauge whether someone wants more information or is not interested.

1. Embrace Blood Bank of Delmarva (BBD) Core Values: Inspiring Heroes, Infusing Hope through STAR IQ:

• • Service - Serve others with compassion and professionalism making a positive impact in the community.
  • Teamwork – Recognize communication is central, work together, support one another, celebrate and show appreciation for others.
  • Accountability – Proactively move when something needs to be done, own mistakes and correct quickly, follow through with commitments.
  • Respect – Treat others as we want to be treated, be compassionate, appreciate individual differences without judgement.
  • Integrity – Be honest, transparent and trustworthy, do right even when no one watches, and lead by example.
  • Quality – Adapt to change based on facts, constantly learn and develop knowledge, uphold highest standards of safety and excellence.

Physical Demands: 

☒Sits         ☒Stands         ☒Required to walk, and reach with the hands and arms     
☒Hands are regularly used to handle, write or type       
☒Weights up to 20-40­ lbs. are occasionally lifted in this position

Benefits:

• Meet new people and enjoy camaraderie with donors, volunteers and staff.
• Learn or use skills, talents, experiences to further self-development and/or résumé building. 
• Feel good knowing you are helping BBD save lives by assisting in the process of blood donation, and the lifesaving distribution of blood products to area hospitals.
• Learn and gain appreciation for the blood donation process and the multiple steps it takes for a donation to get to a recipient.
• Earn hours towards Presidents Volunteer Service Award, Volunteer DE 50+, RSVP, and/or school credits.

Time Commitment:

• Variable.  Events often occur during weekends and evenings, and, occasionally, on weekdays.  Sign up as available.

Orientation and Training Required:

1. Read through the Ambassador information packet and review before going out, track questions to which you don’t have answers and ask Angela Williamson who will update FAQ training sheets.

1. Watch this volunteer training video before going out on an assignment! 15 minutes of animated Angela! Click:  https://www.youtube.com/watch?v=URzvqeDtGGA

3. Shadow Angela Williamson (or approved volunteer) on at least 2 events before going solo.

Policy/Procedure:

1. Wear your nametag. Contact Angela Williamson if you need one.
2. Add your hours into the myimpactpage.com

1. • For assigned and scheduled activities, volunteer hours will automatically be added for your profile.  If you volunteer more than your scheduled time, please go to https://app.betterimpact.com/ and add only the additional time, not the entire time volunteered. You may also enter your additional time on paper sheets in certain locations if different than scheduled time. 
   • If not assigned to a scheduled date/time, please add your hours on myimpactpage.com
   • For any questions on hours/time keeping, please contact Angela Williamson at awilliamson@bbd.org or 302-737-8405 Ext. 819

3. If you can’t come on scheduled day, who do you contact?

1. • Email Angela Williamson awilliamson@bbd.org and call 302-737-8405, ext. 819.

4. Logistics & Details:

1. • Location Address: Off-site location varies.
   • Reports to Angela Williamson
   • Age Minimum: 18 (15 with trained parent who also is an Ambassador)
   • Parking?  Varies
   • Whom to meet and where? Varies upon event, will be emailed by Angela Williamson prior to event.   
   • What to wear? Refer to Volunteer Handbook. BBD nametag mandatory. BBD shirt, if you have one.  
   • Is there food/water available for purchase or free? Off-site amenities vary.  Off-site amenities vary.  Be prepared to bring your own food/water.
   •  Inclement weather – Call 302-737-8405 ext. 411 for updates – but please be safe and don’t report to volunteer if the conditions are not good, even if the centers or mobiles are operating! Your safety is a priority.  If not attending event, email Angela Williamson.

Staff Responsibilities for this Volunteer Position

1. Train volunteer for specific needs of the role (technical, procedure, etc.).
2. Prepare and have training guides available to the volunteer.
3. Have tasks, supplies, and/or work area prepared for them to do their tasks.
4. Give feedback (constructive tips on how to do it properly, praise when done well, etc.).
5. Report any volunteer issues, ideas, or concerns to Angela Williamson at ext. 819 immediately.
6. Work with Angela Williamson who will support and help in these responsibilities as needed and set up pre-volunteer training in the online volunteer system.

                        AMBASSADOR VOLUNTEER

Volunteer Signature below constitutes understanding of the requirements, essential functions and tasks of this Ambassador Volunteer role and attests to being fully capable to perform these volunteer tasks without restrictions.

Volunteer Signature:                                                                                      Date:                          

Print Name: ____________________________________________

Persons under the age of 18 will need a parent or guardian permission and signature.

Parent/Guardian Signature :                                                                           Date:                          

Printed Name of Parent/Guardian:                                                                                                      

BLOOD BANK OF DELMARVA:

Volunteer Relations:                                                                                       Date:                          

Angela Williamson, Community & Volunteer Relations Specialist

Staff supervising this role:                                                                              Date:                          

Print Name: ____________________________________________

I enjoy being physically active! 

This may include helping with mobile drive set up of the beds, carts, canteen, tables, moving bins, etc. 

If you enjoy working on computers, keeping things organized and up to date, this is for you.  We have a variety of tasks in excel, word, and related programs. 

I want to or have experience in the healthcare industry.  This may include doing non-medical tasks on the donation floor like getting a drink/snack for a donor, changing the TV station, etc.  Helping the donor feel good and cared for.

I love taking photos and processing them into usable pieces for marketing, appreciation events, flyers, etc. I can help you take photos, record training and make into good videos.  

I love taking video clips and editing them into a video usable as promotion, introduction, training, or other uses. 

This is a newer role and will be developing along with our events. If you enjoy helping create an event, let us know! 

For some of our events, we like to have entertainment.  If you have the talent and want to share with us at events, please let us know your specialty.