Blood Bank of Delmarva


We are accepting volunteers!  Please join BBD in saving lives in the midst of COVID!  

1. After completing the application, the next step is to talk with the Volunteer Relations Specialist, Angela Williamson.  Please respond to the automatically sent email with open dates/times you can come into the office (Newark DE) or talk on the phone with Angela (Mon-Fri 8am-4:30pm).

2. Log into and bookmark:  www.myimpactpage.com on a computer, and/or download and use the My Impact APP from your device APP store (free download)

3. Please complete the online training to be qualified to volunteer with us! 

Log into myimpactpage.com using username/password you created in your application.
Click on MY PROFILE tab on the right side of the home page. Click on Qualifications and follow instructions there.

4. You may also ask to join our Blood Bank of Delmarva Facebook group here: https://www.facebook.com/groups/delmarvabloodvolunteers/ 

I look forward to meeting you in person or via phone and getting you started on a life changing experience!

Angela Williamson, CVA
Volunteer & Community Relations Specialist
Blood Bank of Delmarva
100 Hygeia Drive
Newark, DE 19713
302-737-8405
awilliamson@bbd.org 

I would like to volunteer

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General Interests

People - Serve drinks/snacks, interact with donors

If you enjoy interacting with people, you'll love serving refreshments and interacting with our donors!  Canteen - help donors by getting them a refreshing drink, make sure they are feeling well, and restock the snacks!
 

REFRESHMENT AND DONOR CARE CENTER VOLUNTEER

 

Purpose:  Thank donors for their gift of life, provide refreshments for donors and observe donors for any possible adverse reactions.

Responsibilities (detailed description at end of form):

  • Greet and interact with donors, volunteers, staff in a friendly helpful manner.
  • Offer refreshments to donor.
  • Observe donors for any adverse reaction to donation (e.g., fainting) and alert donor staff if assistance is needed. 
  • Keep tables and cabinets clean and stocked with food options, cold, assorted drinks in the cooler and keep hot drinks available.
  • Help donors feel comfortable, needed and appreciated so they will want to return to the Blood Bank of Delmarva, becoming a regular donor.
  • Give suggestions, issues, or comments to Angela Williamson, Community & Volunteer Relations Specialist, 302-737-8405 ext. 819 or awilliamson@bbd.org.
  • Log volunteer hours if more than on the schedule.

Qualifications/Skills:

  • Positive attitude, compassion, interest in maintaining the health of others, customer service skills.
  • Embrace Blood Bank of Delmarva (BBD) Core Values: Inspiring Heroes, Infusing Hope through STAR IQ:
    • Service - Serve others with compassion and professionalism making a positive impact in the community.
    • Teamwork – Recognize communication is central, work together, support one another, celebrate and show appreciation for others.
    • Accountability – Proactively move when something needs to be done, own mistakes and correct quickly, follow through with commitments.
    • Respect – Treat others as we want to be treated, be compassionate, appreciate individual differences without judgement.
    • Integrity – Be honest, transparent and trustworthy, do right even when no one watches, and lead by example.
    • Quality – Adapt to change based on facts, constantly learn and develop knowledge, uphold highest standards of safety and excellence.

Physical Demands: 

Sits         Stands         Required to walk, and reach with the hands and arms    
Hands are regularly used to handle, write or type       
Weights up to 20­ lbs. are occasionally lifted in this role

 Benefits:

  • Meet new people and enjoy camaraderie with donors, volunteers and staff.
  • Learn or use skills, talents, experiences to further self-development and/or résumé building. 
  • Feel good knowing you are helping BBD save lives by assisting in the process of blood donation, and the lifesaving distribution of blood products to area hospitals.
  • Learn and gain appreciation for the blood donation process and the multiple steps it takes for a donation to get to a recipient.
  • Earn hours towards Presidents Volunteer Service Award, Volunteer DE 50+, RSVP, and/or school credits.

Time Commitment:

Orientation and Training Required:

  1. Complete basic training as listed to become a volunteer.
  2. Complete online training specific to this role.
  1. Meet with Center Lead Volunteer and other staff as needed for training, observe and volunteer with others in this role before going solo.

Policy/Procedure:

  1. Add your hours into the myimpactpage.com
    • For assigned and scheduled activities, volunteer hours will automatically be added to your profile.  If you volunteer more than your scheduled time, please go to https://app.betterimpact.com/ and add only the additional time, not the entire time volunteered. You may also enter your additional time on paper sheets in certain locations if different than scheduled time. 
    • If not assigned to a scheduled date/time, please add your hours on https://app.betterimpact.com/.
    • For any questions on hours/time keeping, please contact Angela Williamson at awilliamson@bbd.org or 302-737-8405 Ext. 819.
  1. If you can’t come on scheduled day, who do you contact?
    • Call and leave a message at the center reception desk: (302) 737-8405.

      • Christiana: ext. 743
      • Concord: ext. 703
      • Dover: ext. 100
      • Salisbury: ext. 513
    • Call the Center Lead Volunteer AND email Angela Williamson at awilliamson@bbd.org.
    • If cancelling 3 days or more prior to scheduled shift, contact Center Lead Volunteer AND go to myimpactpage.com, find the schedule tab, and cancel your shift. After cancelling, PLEASE find the contact tab, and let the center volunteers know via email that you will need a replacement for your shift.
    • If cancelling with less than 3 days prior to schedule shift, or do not have access to myimpactpage.com, please contact your Center Lead Volunteer and let them know.
    • If a volunteer does not come when your shift is over, let the staff know. If you are free, please stay and help for as long as you can! If you need to leave, please let a staff member know before leaving the center.  Staff will call the volunteer scheduled, call the emergency fill-in list, and/or assign a staff to the donor refreshment area.
  1. Logistics & Details:
    • Location Address: All center sites available. You pick one closest to you.
    • Reports to Center Lead Volunteer for scheduling, Center Receptionist for immediate issues, and Angela Williamson for all other topics.
    • Age Minimum: 18
    • Whom to meet and where? Sign up online for shifts. Check in with receptionist to let them know you are there.   
    • What to wear? Refer to Volunteer Handbook. BBD nametag mandatory. BBD shirt, if you have one.  
    • Is there food/water available for purchase or free? Kitchen facility available, vending machines, hot/cold water available.
    • Inclement weather – Call 302-737-8405 ext. 411 for updates – but please be safe and don’t report to volunteer if the conditions are not good, even if the centers or mobiles are operating! Your safety is a priority.  If not coming in for your shift, contact Center Lead Volunteer and Angela Williamson.  Call and leave a message at the center reception desk: (302) 737-8405.

      • Christiana: ext. 743
      • Concord: ext. 703
      • Dover: ext. 100
      • Salisbury: ext. 513
    • Call the Center Lead Volunteer AND email Angela Williamson at awilliamson@bbd.org.

Staff Responsibilities for this Volunteer Role

  • Train volunteer for specific needs of the role (technical, procedure, etc.).
  • Prepare and have training guides available to the volunteer.
  • Have tasks, supplies, and/or work area prepared for them to do their tasks.
  • Give feedback (constructive tips on how to do it properly, praise when done well, etc.).
  • Report any volunteer issues, ideas, or concerns to Angela Williamson at Ext. 819 immediately.
  • Work with Angela Williamson who will support and help in these responsibilities as needed and set up pre-volunteer training in the online volunteer system.

functions and tasks of this Refreshment and Donor Care Volunteer role and attests to being fully capable to perform these volunteer tasks without restrictions.

Volunteer Signature:                                                                                      Date:                          

Print Name: ____________________________________________

 

Blood Bank of Delmarva:

 

Volunteer Relations:                                                                                       Date:                          

Angela Williamson, Community & Volunteer Relations Specialist

 

Staff supervising this role:                                                                              Date:                          

Angela Williamson, Community & Volunteer Relations Specialist,

Staff supervising this role:                                                                              Date:                          

Donor Services Center Manager

REVIEW/AND SIGN FOLLOWING REFRESHMENT AND DONOR CARE PROCEDURES!

REFRESHMENT AND DONOR CARE PROCEDURES:

PRINCIPLE:

“The donor shall be observed during the donation and for a length of time thereafter.” Standards for Blood Banks and Transfusion Services – 5.3.2

  1. General information
    1. The Refreshment Area host(ess) is an ambassador for the Blood Bank of Delmarva.
    2. A warm and friendly manner is important for putting donors at ease.  Donors may be anxious even though blood donation is complete.
    3. On occasion, donors may arrive in the Refreshment Area for pre-donation refreshments.
    4. Visitors (including children) who accompany donor to the Blood Bank are welcome to join the donor in the Refreshment Area following donation provided there is adequate seating, and, in the case of children, their behavior is not disruptive.
    5. Contact a Donor Services employee/designee for assistance or questions.
  1. Start Up:
    1. Prepare donor sign in logbook for the day. Add date, headings, etc. and confirm bell is available and works if you need to call a staff person.
    2. Review communications book for information updates located in Refreshment Area desk.
    3. Prepare refreshments and supplies as appropriate.

      1. Look at all food baskets and refill as needed from cabinets (as listed on inventory list).  This may require opening a new box of food from the cabinets/storage facility at your center.
      2. Refill napkins, creamer, stir sticks, sugar, etc.
      3. At your discretion: Make a pot of coffee if have a machine at your center, not the Keurig. (Christiana Center-track time pot of coffee made on calendar on desk to know how “old” the pot is). Christiana – top of coffee maker is hot to keep pot on top, not the bottom part.
      4. Refill refrigerator with drinks from back cabinets. (Christiana)
    4. Prepare food/drink inventory list to give to staff that morning for restock order. (Christiana Center Mon-Fri).
    5. Make sure room looks neat and nice.

      1. COVID social distancing - 1 chair per table with other chairs 6’ apart (those living in the same household may sit together)
      2. Snacks on back counter – volunteer serves donors, NOT self-serve
    6. Turn on TV ONLY the following channels can be played on the Refreshment Area TV.  Christiana: Games 179, ESPN 26, 27, HGTV 62, Food 58, History 59

      Dover: Games 179, ESPN 26, 27, HGTV 62, Food 58, History 59

      Salisbury: Games 66, ESPN 31, 32, HGTV 46, Food 44, History 64

      Concord: Games 179, ESPN 26, 27, HGTV 62, Food 58, History 59

  1. Closing:
    1. Restock baskets, drinks, and other supplies, so morning shift is prepared.
    2. Empty Keurig or coffee maker grounds and rinse pot putting upside down on towel to drain.
    3. Turn off television, lights, etc. as applicable at your site.
    4. Wipe tables, counter, and chairs to keep sanitary for health reasons.
    5. Check ice pack numbers in freezer (at least 4) and if some missing, let Donor Services Staff know.
  1. Welcome and Log-In:
    1. Stand and greet the donor in a warm and friendly manner and ask for their receipt and ask them to sit down “please have a seat”.
  • If person does not have a donation receipt or was not brought by a staff person (needs to hydrate prior to donation), discreetly let staff know a person may be there that doesn’t belong.  Let staff address the person.
  • Abbreviations on the donor receipt are:
          • AR: Double red cells
          • FP: Plasma
          • PA: Platelets (not required to stay 15 minutes)
          • WB: Whole blood
          • CHR: Christiana
          • CON:  Concord
          • DOV: Dover
          • SAL: Salisbury
      1. Record the donor's name and arrival time in the logbook.  Double red cells (AR), Plasma (FP) and whole blood (WB) blood donation stay 15 minutes.
      2. Return receipt to the donor after writing the time they can leave (find help sheet taped on desk), and let donor know the time
      3. If the donor does not wish to stay in the Refreshment Area:  

        1. Nicely encourage the donor to stay; give reason for their safety.
        2. Do not insist that the donor stay.
        3. Ask the donor to complete a Refreshment Area Release Form (BBD-Form-1024):

          1. Donor: Print Name and sign in spaces indicated
          2. Host(ess): Fill in unit number, sign as witness and date.

            1. If donor does not wish to sign, print donor’s name and indicate that they declined.  Offer the donor refreshments.

  Donor Services lead/designee will retrieve forms from Refreshment Area at the end of shift and sign/date for review.  Forward forms and/or completed logbooks to Donor Services Technical Support for filing.

NOTE: Platelet apheresis (PA) donors are not required to stay in the Refreshment Area unless indicated by staff.

B.    Offer the donor refreshments.

1.     Get the drinks and snacks for the donor, NOT self-serve.

2.     Notice if donor finishes drink/snack early in their 15-minute time, ask if they’d like another.

3.     Wipe table and chair with disinfectant after each donor leaves.

      I.          Monitoring the Donors:

A.    Observe for signs of reaction:

1.     Restlessness

2.     Perspiration (forehead, upper lip or generalized)

3.     Pallor (loss of color)

4.     Sighing or yawning

5.     Verbalization of ill feelings

6.     Fainting

NOTE: It is very important to observe the donors at all times while they are in the Refreshment Area.  NO reading or other activities while donors are in the room. Attention and eyes on donors while they are in the room.

B.    If you suspect or observe a reaction:

1.     Immediately ask the donor to put his/her head down on the table.

2.     Ring the bell or press the buzzer to summon donor room staff.

NEVER leave a donor unattended!!

NOTE:  If unable to reach the bell, call for help or ask another donor to ring the bell.

3.     Stay with the donor until staff arrive.

C.    Bleeding from the venipuncture site:

1.     Instruct the donor to apply firm pressure to the venipuncture site.

2.     Ring the bell or press the buzzer to summon donor room staff.

NOTE:  If unable to reach the bell, call for help or ask another donor to ring the bell.

D.    Donor Services will care for the donor and perform any necessary cleanup.  It is NOT the responsibility of the volunteer to come into contact with blood or clean surfaces contaminated from the donor. Donor Services are responsible for and are trained to care for the donor and any clean-up that is necessary.

1.     DO NOT touch or handle the donor’s blood.

2.     DO NOT attempt to clean surfaces that were contaminated with donor blood. 

E.     Restroom:

1.     If a donor must use the restroom, make a note how long they have been in the restroom. 

2.     If gone more than a few minutes, try knocking on the door.  If no answer, ring the buzzer for staff assistance. 

3.     Give staff the restroom key (Christiana Center located on hook next to buzzer left of the computer). 

4.     Volunteers never open the door.  Staff will take care of the situation.

F.     Sign-Out:

1.     After the donor has been in the Refreshment Area for 15 minutes:

a.      Inform the donor that their time is completed.

b.     Record the time the donor leaves in the Refreshment Area notebook.

c.      Record your initials in the “Host” column.

    II.          Miscellaneous information:

A.     In accordance with good health practices especially where food and drinks are served: 

1.      Bandage/cover up any cuts, abrasions, or sores on exposed skin.  Donor Services staff can give you a band aid.

2.      When sneezing/coughing use the bend in your elbow to cover your mouth.  Wash your hands if you sneeze, cough, blow your nose using a tissue, or otherwise touch your face or other dirty counter/table surfaces.

3.      Wash hands before making coffee, handling food items or drinks, and often throughout the day.

4.      Disinfect handles before and after your shift – refrigerator, cabinets, microwave, and anything else touched by multiple people.

  III.          Fire Emergency Evacuation

A.     For fire drills or real fire evacuation, it is Donor Services STAFF responsibility to accompany the donors out to the designated meeting area so the donors can be monitored. 

B.     You are responsible to get yourself out safely to the designated area following staff instructions. 

  IV.          Filing

A.     Refreshment Area logbooks, when filled, are filed in the Christiana Center by staff.

B.     Refreshment Area Release Form (BBD-Form-1024) are filed in the Christiana Center by staff.

REFERENCES:

  • Technical Manual, Bethesda, MD: AABB, 18th edition.
  • Rutman RC, DiPascuale-Barrios S. In: Green TS, Steckler D, eds. Donor Room Policies and
  • Procedures, Arlington, VA: American Association of Blood Banks, 1985.
    Standards for Blood Banks and Transfusion Services, Bethesda, MD: AABB, 29th edition.

 

REFRESHMENT AND DONOR CARE VOLUNTEER

 

 

  • I have read and understand the REFRESHMENT AND DONOR CARE PROCEDURES.
  • I understand my primary responsibility is to observe donors for possible reactions.
  • I understand the signs that indicate a possible reaction, and what steps to take before the Donor Services staff arrive.
  • I understand the actions I should take when a donor is bleeding.
  • I further understand that I shall not leave the Refreshment Area at any time when a donor is present during their fifteen-minute period without summoning a relief person.

 

Volunteer Signature:                                                                                      Date:                          

Print Name: ____________________________________________

 

BLOOD BANK OF DELMARVA:

 

Volunteer Relations:                                                                                       Date:                          

Angela Williamson, Community & Volunteer Relations Specialist

 

Staff supervising this role:                                                                              Date:                          

Angela Williamson, Community & Volunteer Relations Specialist

Staff supervising this role:                                                                              Date:                          

Donor Services Center Manager

 

People - Greeting

Help donors feel comfortable and welcomed to the Blood Bank of Delmarva!  Give a smile, welcome and offer snacks/drinks if donor hasn't had something recently.  You are the first person a donor sees as they enter and you give them a great start to their donation process!  

   

CENTER GREETER VOLUNTEER

Purpose:  Greet and help direct donors upon their arrival at the Blood Bank of Delmarva center.

Responsibilities:

  • Upon arrival, check in with staff at the registration table.
  • Locate best place to greet donors to direct them to the registration table.
  • Greet and interact with donors and volunteers in a friendly helpful manner; smile, say hello or good morning.
  • Ask donor if they’d like to hang their coat in the lobby.
  • Direct donor to the registration desk and restroom if requested.
  • Engage donors waiting in the registration area to help calm fears, answer questions, and take their mind off any anxieties.
  • Ask donor whether they have had something to eat or drink prior to coming into the center. If not, direct them to the canteen for fluids and snacks or offer to get them what they’d like.   
  • Gather tablets from donors in the waiting area after they have checked in. 
  • Sanitize tablets, laminated information sheets and pen before returning them to the reception desk.
  • Give suggestions, issues, or comments to Angela Williamson, Community & Volunteer Relations Specialist, 302-737-8405 ext. 819 or awilliamson@bbd.org.
  • Log volunteer hours if more than on the schedule.

Qualifications/Skills:

  • Positive attitude, friendly and engaging personality.
  • Ability to gage donor’s preference for talking or not talking while waiting.
  • Embrace Blood Bank of Delmarva (BBD) Core Values: Inspiring Heroes, Infusing Hope through STAR IQ:
    • Service - Serve others with compassion and professionalism making a positive impact in the community.
    • Teamwork – Recognize communication is central, work together, support one another, celebrate and show appreciation for others.
    • Accountability – Proactively move when something needs to be done, own mistakes and correct quickly, follow through with commitments.
    • Respect – Treat others as we want to be treated, be compassionate, appreciate individual differences without judgement.
    • Integrity – Be honest, transparent and trustworthy, do right even when no one watches, and lead by example.
    • Quality – Adapt to change based on facts, constantly learn and develop knowledge, uphold highest standards of safety and excellence.

Physical Demands: 

☒Sits         ☒Stands         ☒Required to walk, and reach with the hands and arms    
☒Hands are regularly used to handle, write or type       
☒Weights up to 10­ lbs. are occasionally lifted in this role

Benefits:

  • Meet new people and enjoy camaraderie with donors, volunteers, and staff.
  • Learn or use skills, talents, experiences to further self-development and/or résumé building. 
  • Feel good knowing you are helping BBD save lives by providing donors with a positive experience when arriving at the center.
  • Earn hours towards Presidents Volunteer Service Award, Volunteer DE 50+, RSVP, and/or school credits.

Time Commitment:

Orientation and Training Required:

  1. Complete basic training to become a volunteer.
  2. Complete any training for this role as available in myimpactpage.com
  3. Observe volunteer role in a center as arranged with Angela Williamson.

Policy/Procedure:

  1. Wear your nametag. Contact Angela Williamson if you need one.
  2. Add your hours into the myimpactpage.com
    • For assigned and scheduled activities, volunteer hours will automatically be added to your profile.  If you volunteer more than your scheduled time, please go to https://app.betterimpact.com/ and add only the additional time, not the entire time volunteered. You may also enter your additional time on paper sheets in certain locations if different than scheduled time. 
    • If not assigned to a scheduled date/time, please add your hours on https://app.betterimpact.com/.
    • For any questions on hours/time keeping, please contact Angela Williamson at awilliamson@bbd.org or 302-737-8405 Ext. 819.
  1. If you can’t come on scheduled day, who do you contact?
    • Call and leave a message at the center reception desk: (302) 737-8405.
      • Christiana: ext. 743
      • Concord: ext. 703
      • Dover: ext. 100
      • Salisbury: ext. 513
    • Call Angela Williamson at 302-737-8405 Ext. 819 and email awilliamson@bbd.org.
    • If cancelling 3 days or more prior to scheduled shift, contact Angela Williamson at awilliamson@bbd.org  AND go to myimpactpage.com, find the schedule tab, and cancel your shift.
  1. Logistics & Details:
    • Location Address:  Christiana Center, 100 Hygeia Drive, Newark, DE 19713. 
    • Reports to Angela Williamson.
    • Age Minimum: 18
    • Whom to meet and where? Sign up online for shifts. Check in with staff at the registration desk upon arrival.
    • What to wear? Refer to Volunteer Handbook. BBD nametag mandatory. BBD shirt, if you have one.  
    • Is there food/water available for purchase or free? Kitchen facility available, vending machines, hot/cold water available.
    •  Inclement weather – Call 302-737-8405 ext. 411 for updates – but please be safe and don’t report to volunteer if the conditions are not good, even if the centers or mobiles are operating! Your safety is a priority.  If not attending, contact Center Reception Desk and Angela Williamson.

Staff Responsibilities for this Volunteer Role

  • Train volunteer for specific needs of the role (technical, procedure, etc.).
  • Prepare and have training guides available to the volunteer.
  • Have tasks, supplies, and/or work area prepared for them to do their tasks.
  • Give feedback (constructive tips on how to do it properly, praise when done well, etc.).
  • Report any volunteer issues, ideas, or concerns to Angela Williamson at Ext. 819 immediately.
  • Work with Angela Williamson who will support and help in these responsibilities as needed and set up pre-volunteer training in the online volunteer system.

 CENTER GREETER VOLUNTEER

Volunteer Signature below constitutes understanding of the requirements, essential functions and tasks of this Center Greeter Volunteer role and attests to being fully capable to perform these volunteer tasks without restrictions.

Volunteer Signature:                                                                                      Date:                          

Print Name: ____________________________________________

 

Blood Bank of Delmarva:

 

Volunteer Relations:                                                                                       Date:                          

Angela Williamson, Community & Volunteer Relations Specialist

 

Staff supervising this role:                                                                              Date:                          

Registration Staff, Donor Services

Community Outreach - I want to help spread the BBD message!

I like to talk with people and am interested in helping spread the news at local community events be staffing a table, sharing information, and interacting with the public.

https://www.youtube.com/watch?v=URzvqeDtGGA

 

AMBASSADOR VOLUNTEER

Purpose:  Share information with the community about the importance/urgency of blood donation through education about the blood donor to recipient process and regional need.

Responsibilities:

  • Greet and interact with the public, donors, other volunteers, staff in a positive, friendly helpful manner.
  • Learn about blood donor to recipient process in order to answer frequently asked questions and share information.
    • When you don’t know the answer to a question, be willing to say “I don’t know, and I will find out for you. Please share your contact information so we can get back to you.”
  • Initiate conversations with people near the table area.  Use available interactive tools and giveaways to attract people to the table.  
  • Gather potential donor contact information and encourage people to schedule a donation.
  • Be able to move Ambassador Supply Bag to location (off-site).  Be prepared to set up and pack up at the end of the event.  Have transportation to get to the BBD center to pick up supplies and get to event.
  • Give suggestions, issues, or comments to Angela Williamson, Community & Volunteer Relations Specialist, 302-737-8405 ext. 819 or awilliamson@bbd.org.
  • Log volunteer hours if more than scheduled.

Qualifications/Skills:

  • Friendly, able to communicate clearly and in a positive manner. Be observant of people’s responses in order to gauge whether someone wants more information or is not interested.
  1. Embrace Blood Bank of Delmarva (BBD) Core Values: Inspiring Heroes, Infusing Hope through STAR IQ:
    • Service - Serve others with compassion and professionalism making a positive impact in the community.
    • Teamwork – Recognize communication is central, work together, support one another, celebrate and show appreciation for others.
    • Accountability – Proactively move when something needs to be done, own mistakes and correct quickly, follow through with commitments.
    • Respect – Treat others as we want to be treated, be compassionate, appreciate individual differences without judgement.
    • Integrity – Be honest, transparent and trustworthy, do right even when no one watches, and lead by example.
    • Quality – Adapt to change based on facts, constantly learn and develop knowledge, uphold highest standards of safety and excellence.

Physical Demands: 

Sits         Stands         Required to walk, and reach with the hands and arms     
Hands are regularly used to handle, write or type       
Weights up to 20-40­ lbs. are occasionally lifted in this position

Benefits:

  • Meet new people and enjoy camaraderie with donors, volunteers and staff.
  • Learn or use skills, talents, experiences to further self-development and/or résumé building. 
  • Feel good knowing you are helping BBD save lives by assisting in the process of blood donation, and the lifesaving distribution of blood products to area hospitals.
  • Learn and gain appreciation for the blood donation process and the multiple steps it takes for a donation to get to a recipient.
  • Earn hours towards Presidents Volunteer Service Award, Volunteer DE 50+, RSVP, and/or school credits.

Time Commitment:

  • Variable.  Events often occur during weekends and evenings, and, occasionally, on weekdays.  Sign up as available.

Orientation and Training Required:

  1. Read through the Ambassador information packet and review before going out, track questions to which you don’t have answers and ask Angela Williamson who will update FAQ training sheets.
  1. Watch this volunteer training video before going out on an assignment! 15 minutes of animated Angela! Click:  https://www.youtube.com/watch?v=URzvqeDtGGA
  1. Shadow Angela Williamson (or approved volunteer) on at least 2 events before going solo.

Policy/Procedure:

  1. Wear your nametag. Contact Angela Williamson if you need one.
  2. Add your hours into the myimpactpage.com
    • For assigned and scheduled activities, volunteer hours will automatically be added for your profile.  If you volunteer more than your scheduled time, please go to https://app.betterimpact.com/ and add only the additional time, not the entire time volunteered. You may also enter your additional time on paper sheets in certain locations if different than scheduled time. 
    • If not assigned to a scheduled date/time, please add your hours on myimpactpage.com
    • For any questions on hours/time keeping, please contact Angela Williamson at awilliamson@bbd.org or 302-737-8405 Ext. 819
  1. If you can’t come on scheduled day, who do you contact?
    • Email Angela Williamson awilliamson@bbd.org and call 302-737-8405, ext. 819.
  1. Logistics & Details:
    • Location Address: Off-site location varies.
    • Reports to Angela Williamson
    • Age Minimum: 18 (15 with trained parent who also is an Ambassador)
    • Parking?  Varies
    • Whom to meet and where? Varies upon event, will be emailed by Angela Williamson prior to event.   
    • What to wear? Refer to Volunteer Handbook. BBD nametag mandatory. BBD shirt, if you have one.  
    • Is there food/water available for purchase or free? Off-site amenities vary.  Off-site amenities vary.  Be prepared to bring your own food/water.
    •  Inclement weather – Call 302-737-8405 ext. 411 for updates – but please be safe and don’t report to volunteer if the conditions are not good, even if the centers or mobiles are operating! Your safety is a priority.  If not attending event, email Angela Williamson.

Staff Responsibilities for this Volunteer Position

  1. Train volunteer for specific needs of the role (technical, procedure, etc.).
  2. Prepare and have training guides available to the volunteer.
  3. Have tasks, supplies, and/or work area prepared for them to do their tasks.
  4. Give feedback (constructive tips on how to do it properly, praise when done well, etc.).
  5. Report any volunteer issues, ideas, or concerns to Angela Williamson at ext. 819 immediately.
  6. Work with Angela Williamson who will support and help in these responsibilities as needed and set up pre-volunteer training in the online volunteer system.

 

 

                        AMBASSADOR VOLUNTEER

 

 

 

Volunteer Signature below constitutes understanding of the requirements, essential functions and tasks of this Ambassador Volunteer role and attests to being fully capable to perform these volunteer tasks without restrictions.

Volunteer Signature:                                                                                      Date:                          

Print Name: ____________________________________________

 

Persons under the age of 18 will need a parent or guardian permission and signature.

Parent/Guardian Signature :                                                                           Date:                          

Printed Name of Parent/Guardian:                                                                                                      

 

BLOOD BANK OF DELMARVA:

 

Volunteer Relations:                                                                                       Date:                          

Angela Williamson, Community & Volunteer Relations Specialist

 

Staff supervising this role:                                                                              Date:                          

Print Name: ____________________________________________

 

 

 

Phones! I enjoy talking with people on the phone.

We are looking for people who ae able and interested in talking with people on the phones!  If this is you, we'll be happy to talk with you!

Physical Activity - I want to be busy moving!

I enjoy being physically active! 

This may include helping with mobile drive set up of the beds, carts, canteen, tables, moving bins, etc. 

Computer work - Word, Excel, Databases, etc.

If you enjoy working on computers, keeping things organized and up to date, this is for you.  We have a variety of tasks in excel, word, and related programs. 

Healthcare Career - I want to get or I have experience I want to utilize!

I want to or have experience in the healthcare industry.  This may include doing non-medical tasks on the donation floor like getting a drink/snack for a donor, changing the TV station, etc.  Helping the donor feel good and cared for.

Photography

I love taking photos and processing them into usable pieces for marketing, appreciation events, flyers, etc. I can help you take photos, record training and make into good videos.  

Video taking/making

I love taking video clips and editing them into a video usable as promotion, introduction, training, or other uses. 

Special Event Support - I enjoy helping plan, put on, staff, or clean up after a special event!

This is a newer role and will be developing along with our events. If you enjoy helping create an event, let us know! 

Entertainment - I like to sing, play music, perform magic or entertain in some way.

For some of our events, we like to have entertainment.  If you have the talent and want to share with us at events, please let us know your specialty. 

Mission Statement

Mission Statement: Blood Bank of Delmarva’s mission is to serve our community by meeting the needs of patients, hospitals, and members for safe, high quality blood products and related services.

Purpose: We at the Blood Bank of Delmarva achieve our “Why” – Inspiring Heroes, Infusing Hope, and our “How” – Acting as the Stewards of Donor Intent by living a culture that focuses on the following core values:

SERVICE

  • We exist to serve others with compassion and professionalism and to make a positive impact in our community.

TEAMWORK -

  • We recognize that communication is central to all we do each and every day.
  • We break down walls and work together to reach our goals.
  • We celebrate and show appreciation for each other’s contributions.
  • We seek out ways to support one another.

ACCOUNTABILITY-

  • We are motivated to act without hesitation when something needs to be done.
  • We are proactive rather than reactive.
  • We take ownership of our mistakes and work to correct them quickly.
  • We follow through on commitments made.

RESPECT-

  • We treat others the way we want to be treated.
  • We have compassion in all interactions. 
  • We appreciate all individual differences without judgment.

INTEGRITY

  • We are honest, transparent and trustworthy.
  • We do what is right even when no one is watching.  
  • We lead by example, always demonstrating the behaviors we want to see in others.

QUALITY

  • We adapt to change and take action based on facts.
  • We constantly learn, develop our knowledge and skills and look for ways to improve.
  • We take pride in all we do and uphold the highest standards of safety and excellence.

Established

1954

Group Sponsors

2,100+ businesses and organizations

Population Served

1.5 million people in Delaware; Cecil County, Maryland; and on Maryland and Virginia’s Eastern Shore

Donor Centers

Newark, DE
Dover, DE
Salisbury, MD
Chadds Ford, PA

Mobile Sites

More than 30 convenient mobile donor sites located throughout Delmarva. Please call 1-888-8-BLOOD-8 for an appointment or make an appointment online.

Facilities Served

We currently serve 19 facilities in the Delmarva region.