Newcastle West End Foodbank

Help us to help people in crisis

Foodbank Centre Assistant

This role involves providing direct support to people who use our foodbank; packing their food parcels and making them feel comfortable.

Key tasks

• Prepare food parcels for collection adding extra items as instructed.
• Tidy up as required during the session.
• Offer a listening ear and signpost clients, as required, to further support, using the Pathways team
• Work under the guidance of the session leader and report any health & safety or safeguarding concerns to the project manager/session supervisor

About you

• Strong team player
• Excellent communication skills
• Empathetic
• Has an eye for detail
• Organised and self-motivated
• Physically fit enough to lift heavy shopping bags 

Benefits of volunteering

• Using your existing skills to make a difference
• Meet new people who share your passion to eradicate poverty in the community
• Make a real difference to the running of our foodbank

Impact of your role

• Helping to ensure a dignified experience to anyone visiting the foodbank
• Signposting people for further support which can help lift them from poverty

Love being behind the wheel?

Van Driver

Volunteer as a Van Driver picking up food donations from community partners, delivering them to the Foodbank warehouse and taking food parcels to our distribution centres around the city.

Valid, clean UK driver's license is required.

Purpose: Foodbank Van Drivers pick up food donations from community partners, deliver them to the Foodbank warehouse and then take food parcels to our distribution centres throughout the city for distribution. 

Responsibilities: Include, but not limited to:

• Drive the Foodbank van to designated locations
  
• Accept food donations
  
• Answer donor questions and respond to concerns calmly and courteously
• Deliver donations to Warehouse and assist with unloading and loading food parcels

Education/Skills Preferred:

• Ability to lift 50 lbs or more over a shift of 3 to 5 hours
• Customer service
• Independent work style

Schedule: Minimum of one three-hour shift a week

Support: Initial orientation and training; staff available to answer questions via telephone and email

Supervisor: Operations Manager