Douglas Macmillan Hospice

Volunteering at Dougie Mac

Our volunteers are absolutely vital to the work of Dougie Mac Hospice; without them we simply couldn’t continue to provide or fund our essential services.

The enthusiasm and commitment from our volunteers helps us to help others in our community.

Dougie Mac has over 1,000 dedicated volunteers that give their time in every department across the hospice including retail, finance, fundraising, gardening, catering and care services.

From making delicious cups of tea and counting money to offering a listening ear and sorting charity shop donations; we couldn’t do what we do without them.

It doesn’t matter how much time you have to give, we’ll give you the time to do something great!


To apply to be one of our Dougie Mac volunteers please complete the application form, we will then be in touch on the contact details you give us.

We will then take you through the application process and provide you with the training you need to get the most out of your volunteering journey with us. We look forward to welcoming you to the Dougie Mac family.

Unfortunately at this time we are unable to offer either work experience or student placements

I would like to volunteer

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Volunteering Roles with Dougie Mac

IPS - In Patient Services, Adult Hospice

Are you caring and compassionate? Are you a good communicator and have an interest in supporting people with a palliative illness? Could you support our clinical teams in looking after our patients receiving care in the last days or weeks of their lives?

Volunteers help support the nursing staff and are a valuable addition to the team. You can also help support patients who may feel lonely and isolated by having time to attend to their needs.

Office & Admin

Excellent on Excel? a Wizz on Word? Dazzling at Databases?

Why not use your skills to support the huge administration tasks that go on behind the scenes at the hospice. Admin roles are Monday-Friday in office hours and include: Reception, Fundraising, Finance, Lottery, Learning and Development, HR, Voluntary Services and more!

We have various admin roles throughout the hospice and they get snapped up pretty quickly! Apply and tell us about your experience and we will talk you through the roles we have available. 

Current role

  • Reception volunteers needed weekday evenings 6pm-8pm at adult hospice.




Shop Assistant


Love a Charity Shop? who doesn't!? We have 20 charity shops across Stoke-on-Trent and North Staffordshire. Thanks to you our local community, Dougie Mac retail contributes over £3 million of income each year to sustain the hospice’s specialist care service.

If you have retail experience or need it we want to hear from you. We offer full training and  being part of an amazing team. In return we ask for a serious commitment (usually one shift of 4 hours per week). Our shops rely heavily on volunteers and without them we couldn't raise the money for the care we provide.

Would you like to be part of something amazing? There are various roles available from greeting customers, sorting donations and serving on the till all whilst making money for the hospice and maximising with Gift Aid.

  • We have vacancies in all of our shops but particularly need volunteers in:
    • Norton
    • Burslem 
    • Longton Commerce / eBay

eBay Volunteer - Longton Commerce; sorting clothes bundles for listings, packaging and post, general process of items for eBay, photography skills an advantage.

Our MEGAstore on Federation Road in Burslem is a busy and big store and would really suit someone who likes to be on the go all of the time. If you want to increase your step count this is definitely the place for you! Beverley one of our volunteers regularly walks 5 miles during a volunteering shift!  


*Gift Aid enables the hospice to make an extra 25% on the money we receive from donated goods, at no extra cost!. Full training is given to all our shop volunteers.

Collection Box Volunteer

A great opportunity to get out and about! Collecting boxes in shops and business premises raise thousands of pounds for the hospice. One of the most rewarding things about being a Collection Box Volunteer is feeling the weight of the boxes filled up with spare change by our amazing supporters.

So If you have

  • access to your own transport
  • some spare time 
  • like chatting to people
  • want that lovely feeling of bringing money into the hospice

Then this is for you! 

We have various locations (within the North Staffordshire area) with boxes to exchange & return to the hospice. This can be ad-hoc or a regular round and is ideal if you like to manage your own time. A "round" is usually in a designated area such as a high street but this can vary depending of locations.

We particularly need volunteers in:

  • Hanley
  • Festival Park
  • Fenton
  • Porthill
  • Chell
  • Longton
  • Blurton
  • Packmoor & Newchapel
  • Goldenhill & Sandyford
  • Newcastle
  • Oakhill
  • Penkhull
  • Trentvale
  • Hartshill & Basford
  • Brampton & Maybank
  • Alsager

We can't wait for you to start!

Buddy - Community Support and Befriending


Can you support a carer or patient and really make a difference? This is a varied role directly helping both patients (adults) and carers to take make life just a little bit easier:

  • Buddy - visiting patients homes to support them and their family (under strict COVID restrictions*)
  • Transport - helping patients to make essential trips to medical appointments. You may also be asked to help transport equipment, such as wheelchairs (own transport essential).
  • Telephone befriender - a listening ear on a regular basis for companionship.

You can be involved in all areas or just one, extensive training and support given.

*individual risk assessment will be carried out

Our Values and Mission

Our Vision & Values


Our vision…to be admired as a centre of excellence for palliative and end of life care.

Our Mission is…to respond to the increasing needs of those in our care across our heartland by growing as a sustainable organisation delivering outstanding value for money for all our funding sources and always remaining true to our core values.


Our Hospice

Every year, Dougie Mac provides all hospice services free of charge to over 3,500 local people with life-limiting illnesses in Stoke-on-Trent, North Staffordshire and the surrounding villages; also offering supportive care for their families and carers.

Following the amalgamation in March 2021 of children’s hospice The Donna Louise Trust into Dougie Mac, our care now takes place across two sites in Blurton and Trentham as well as out in the local community.