The Salvation Army - Omaha Citadel

We are looking for a friendly and organized Volunteer Receptionist to be the first point of contact for visitors, clients, and staff. This role is ideal for individuals with strong communication skills who enjoy providing excellent customer service in a welcoming environment. As a Volunteer Receptionist, you will assist with front desk operations, administrative tasks, and ensure smooth day-to-day interactions at our facility.

Key Responsibilities:

• Greet and assist visitors in a warm and professional manner.
• Answer and direct phone calls to the appropriate departments or individuals.
• Provide information about the organization, programs, and services.
• Assist with scheduling appointments and maintaining records.
• Handle incoming and outgoing mail and deliveries.
• Maintain a tidy and organized reception area.
• Assist with basic administrative tasks such as data entry, filing, and copying.
• Support staff and other volunteers with general office duties as needed.

Qualifications:

• Excellent verbal and written communication skills.
• Friendly, welcoming, and professional demeanor.
• Strong organizational skills and attention to detail.
• Basic computer skills (email, Microsoft Office, etc.).
• Ability to multitask and handle inquiries efficiently.
• Prior experience in customer service or administrative roles is a plus.
• Dependable, punctual, and able to maintain confidentiality.

Benefits of Volunteering:

• Gain valuable experience in customer service and office administration.
• Develop strong communication and organizational skills.
• Make a positive impact by assisting staff, clients, and visitors.
• Work in a friendly and supportive environment.
• Flexible scheduling based on availability.

If you enjoy interacting with people and helping create a welcoming atmosphere, we would love to have you join our team!

How to Apply: Please contact Major Teri Martsolf at teri.martsolf@usc.salvationarmy.org or by phone at 402-553-5649