Drinks’ Trolley Host

The Drinks’ Trolley visits our wards twice a day to offer our patients free alcoholic & soft refreshments. It is a much loved service - run entirely by volunteers - who serve a choice of cold drinks and stop for a chat with patients, their families, and friends.

Key tasks include:

  • Serving alcohol & soft drinks to all patients on the wards who request them
  • Offering general help, support, and companionship to patients, visitors, and staff
  • Reporting to the nurse in charge on each ward for relevant patient information
  • Maintaining the highest standards of infection control & hand hygiene procedures
  • Maintaining a log of consumed refreshments
  • Ensuring that drinks in the fridge are replenished when necessary
  • Advising on stock levels & drinks to order
  • Returning drinks to the fridge and cleaning down the trolley surfaces
  • Washing the measuring cup and ice bucket in the ward pantry
  • Taking a proactive approach to the role, whilst always being guided by the Nurse in charge, and the wishes of the patient

Time requirements:

You need to allow 2 hours for a shift; it may take less but is important not to rush this role as it is an opportunity to offer companionship to patients and family members.

Currently available shifts:

  • Alternating Sunday afternoons


Skills and qualities required:

  • Able to work on own initiative, with a can do attitude
  • Able to confidently communicate with a wide range of people at various levels
  • Possessing the ability to set limits with others and be aware of professional boundaries
  • An enthusiastic and passionate interest in hospice and end of life care
  • Dress code should be smart and presentable
  • Reliability and punctuality for your shift

This role requires you:

  • To be 18+
  • Able to supply the details of two referees
  • Willing to apply for an Enhanced Adult DBS certificate with St. Joseph’s Hospice (unless you are subscribed to the Update Service)
  • To accompany an experienced Drinks Trolley volunteer before starting, lasting 1 hour
  • Attend a Core training day covering: Communication, Befriending & Boundaries/Grief, Loss & Dying/Safeguarding vulnerable adults/Health & safety in the workplace