Research and Campaigns Volunteer

Research and campaigning is at the heart of what we do. If policies and practices affect peoples' lives, our data tells the story. So do our clients, they share the impact upon their lives. All our volunteers help us with researching and campaigning. A research and campaign volunteer plays a special role. They may look at client cases related to a specific problem or emerging issue , such as the rise in energy bills. Or they may help with ongoing campaigns related to Universal Credit. The issues could be local, or they can be national campaigns, led by Citizens Advice. 

For more details of past campaigns follow this link

  What will you do?


  • complete an introduction to Citizens Advice and training for your role
  • identify common, or unfair, problems that clients come for help about 
  • help volunteers and staff across the organisation understand the cause of the problem, how it affects clients, and what change would solve the problem
  • help to organise campaigns with the aim of raising awareness of the problem. This might involve creating materials, such as newsletters, or presentations, or writing something for social media or newspaper, which could be used to explain the problems to others (such as local councillors, or members of the public)
  • help to organise a campaign with the aim of getting the organisation (person or elected body such as MP, AM or local councillor) that is causing the problem, to change the way they do things. This could mean meeting with the organisation, person or elected body, writing to them or holding an event
  • help national Citizens Advice carry out research about how certain issues affect clients in your local area. This might involve doing a survey with clients to find out how a change in a benefit is affecting them



What’s in it for you?


  • make a real difference to people’s lives
  • learn about a range of areas such as benefits, debt and housing, and how problems in these areas can affect clients
  • build on valuable skills such as communication, research, campaigns, how to engage with a range of audiences and working with clients
  • increase your employability
  • have a positive impact in your community and on broader society


And we’ll reimburse expenses too.




What do you need to have?



You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have excellent verbal and written communication skills
  • be able to understand complex information and explain it (verbally and in writing) so that others understand it
  • have good IT skills
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role



How much time do you need to give?



We can be flexible about the time spent and how often you volunteer so please talk to us.



Valuing inclusion



Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.


If you are interested in becoming a research and campaigns volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.




Contact details



If you have any questions about the role description please contact us:



  To apply


Simply follow this link or click on the 'fill in an application' link on the main page (top right-hand side)