Citizens Advice Hull and East Riding



Join an incredible team of people, doing incredible things.

 

We are currently recruiting volunteer advisers to give confidential advice in person, on the phone and by email to help our clients resolve their problems. Full training will be given and there will always be one of our team on hand to support you either in our offices, at the end of a phone or via video link.

Our volunteers come from a range of backgrounds and bring with them different skills and experiences.  One thing they have in common is that they find volunteering enjoyable and rewarding.

On this page you will find information about volunteering with Citizens Advice Hull and East Riding and descriptions of our volunteer roles, as well as details of how to apply.

Is volunteering at Citizens Advice right for me?

Our volunteers come from a range of backgrounds and bring with them different skills and experiences.  One thing they have in common is that they find volunteering to be enjoyable and rewarding.

Do you like helping others?

Do you like looking things up on the internet to help solve problems?

Do you want to make a difference to others and help them?

Can you talk to others to help them tell their story?

Are you a good listener?

Would you like to gain new skills and increase your knowledge?

If you have answered yes to these, then we would love to hear from you. Read on to find out more....

As a volunteer at Citizens Advice Hull and East Riding, you would be joining the Citizens Advice service which is a network of around 300 Local Citizens Advice Offices across England and Wales.

 

Last year, our 100 volunteers and 95 paid staff helped over 24,000 people in Hull and East Riding with over 103,000 advice issues in a range of ways including, face to face, over the phone, by email and webchat.

Take a look at our leaflet to see what we do: What we do Leaflet

Frequently Asked Questions

We recommend you read through our Frequently Asked Questions. It covers many of the questions we are regularly asked by potential volunteers about training, time commitment, volunteering if you receive state benefits and so on.

What's it like to be a volunteer?

We asked some of our volunteers to talk about why they chose to volunteer and their experiences. They shared this in the you tube video below.

We also asked for our volunteers to share why they wanted to volunteer, here is what some of them said.

" I was looking for something I could get involved with, be a challenge, stimulating and something I had never done before, but, priority over all was to be able to give something back...2 years on...love it and feel good doing it...it's a win win!

 

" I volunteered because I wanted a new challenge, to be part of a team again and do something meaningful. Citizens Advice has delivered on all of these and more!

 

" I started volunteering 8 years ago as I wanted to learn new knowledge and put something back into the community. I wanted to meet like minded people and make new contacts and friends. I have a passion to learn new things I am interested in, and the CAB seemed to fit the bill in terms of a new challenge and the lifestyle I wanted to live as part of a combination of new activities.

 

I would like to volunteer

Fill in an application

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Our Volunteer Roles

Volunteer Adviser - working remotely


As a remote adviser you will be helping our clients from your home by phone or email with issues such as benefits, debt, housing and employment.

Remote Volunteer Advisers are supported by supervisors by phone and video link. Remote volunteering can provide greater opportunities for potential volunteers to join our service. Remote advisers will require the following:

  • a confidential space at home from which to give advice,
  • access to a phone (land-line or mobile),
  • internet access.

 

 

What will you do?

 

 

  • complete an introduction to Citizens Advice and training for your role
  • talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
  • find information about the clients’ problems and help them to understand their options
  • support clients to take action to resolve their problems. This might include drafting or writing letters, making phonecalls, or referring the client to another organisation
  • write a summary of the clients’ problems and what action you’ve taken
  • look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor

Some examples of what you could do:

  • help client with debts work out a reasonable amount to pay back, and make a phonecall to an organisation they owe money to.
  • explore what benefits a client is entitled to and help them to complete a benefit application form.
  • help a client who has problems with their landlord to understand their housing rights.

 

What’s in it for you?

 

 

  • make a real difference to people’s lives
  • learn about a range of issues such as benefits, debt, employment and housing.
  • build on valuable skills such as communication, listening and problem solving, and increase your employability
  • work with a range of different people, independently and in a team.
  • have a positive impact in your community.

 

And we’ll reimburse expenses too.

 

No prior experience is necessary in these areas as you’ll receive full training.

For individuals who are doing advice giving roles, and who are also training to be a solicitor, if you started training to be a solicitor before 1st September 2021, you may be able to get up to six months reduction in your training contract.

 

If you started training to be a solicitor after 1st September 2021, you may be able to include time spent volunteering (or working) in advice giving roles as part of (or all of) your qualifying work experience. See Solicitors Regulation Authority for more information.

 

 

What do you need to have?

 

 

 

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have good listening skills
  • have excellent verbal and written communication skills
  • have good maths and IT skills
  • be able to understand information and explain it to others
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role

 

How much time do you need to give?

 

 

Ideally we ask for 8 hours per week, which can be over one day or spread over two days, for at least 12 months.

 

We can be flexible so come and talk to us.

 

Valuing inclusion

 

 

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

 

If you are interested in becoming an adviser and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us. 

 

 

 

Contact details

 

 

If you have any questions about the role please contact us: volunteering@hull-eastridingcab.org.uk

 

 

  To apply

 

Simply follow this link or click on the 'fill in an application' link on the main page (top right-hand side)

Volunteer Adviser - Local offices and Hubs

As a volunteer adviser you will be helping our clients with issues such as benefits, debt, housing and employment.

One day you could be supporting a family with a complex case, due to the cost of living crisis. The next day it could be a client who thinks they may have been scammed.

No two days are the same. Our volunteers tell us it is the variety that they enjoy.

We provide you with full training and there will always be one of our team on hand to support you in person, at the end of a phone or via video link.

 

 

What will you do?

 

 

  • complete an introduction to Citizens Advice and training for your role
  • talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
  • find information about the clients’ problems and help them to understand their options
  • support clients to take action to resolve their problems. This might include drafting or writing letters, making phonecalls, or referring the client to another organisation
  • write a summary of the clients’ problems and what action you’ve taken
  • look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor

Some examples of what you could do:

  • help client with debts work out a reasonable amount to pay back, and make a phonecall to an organisation they owe money to.
  • explore what benefits a client is entitled to and help them to complete a benefit application form.
  • help a client who has problems with their landlord to understand their housing rights.

 

What’s in it for you?

 

  • make a real difference to people’s lives
  • learn about a range of issues such as benefits, debt, employment and housing.
  • build on valuable skills such as communication, listening and problem solving, and increase your employability
  • work with a range of different people, independently and in a team.
  • have a positive impact in your community.

 

And we’ll reimburse expenses too.

 

No prior experience is necessary in these areas as you’ll receive full training.

For individuals who are doing advice giving roles, and who are also training to be a solicitor, if you started training to be a solicitor before 1st September 2021, you may be able to get up to six months reduction in your training contract.

 

If you started training to be a solicitor after 1st September 2021, you may be able to include time spent volunteering (or working) in advice giving roles as part of (or all of) your qualifying work experience. See Solicitors Regulation Authority for more information.

 

 

What do you need to have?

 

 

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have good listening skills
  • have excellent verbal and written communication skills
  • have good maths and IT skills
  • be able to understand information and explain it to others
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role

 

How much time do you need to give?

 

Ideally we ask for 8 hours per week, which can be over one day or spread over two days, for at least 12 months.

 

We can be flexible so come and talk to us.

 

Valuing inclusion

 

 

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

 

If you are interested in becoming an adviser and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us. 

 

 

 

Contact details

If you have any questions about the role please contact us: volunteering@hull-eastridingcab.org.uk

  To apply

 

Simply follow this link or click on the 'fill in an application' link on the main page (top right-hand side)

Research and Campaigns Volunteer

Research and campaigning is at the heart of what we do. If policies and practices affect peoples' lives, our data tells the story. So do our clients, they share the impact upon their lives. All our volunteers help us with researching and campaigning. A research and campaign volunteer plays a special role. They may look at client cases related to a specific problem or emerging issue , such as the rise in energy bills. Or they may help with ongoing campaigns related to Universal Credit. The issues could be local, or they can be national campaigns, led by Citizens Advice. 

For more details of past campaigns follow this link

  What will you do?

 

  • complete an introduction to Citizens Advice and training for your role
  • identify common, or unfair, problems that clients come for help about 
  • help volunteers and staff across the organisation understand the cause of the problem, how it affects clients, and what change would solve the problem
  • help to organise campaigns with the aim of raising awareness of the problem. This might involve creating materials, such as newsletters, or presentations, or writing something for social media or newspaper, which could be used to explain the problems to others (such as local councillors, or members of the public)
  • help to organise a campaign with the aim of getting the organisation (person or elected body such as MP, AM or local councillor) that is causing the problem, to change the way they do things. This could mean meeting with the organisation, person or elected body, writing to them or holding an event
  • help national Citizens Advice carry out research about how certain issues affect clients in your local area. This might involve doing a survey with clients to find out how a change in a benefit is affecting them

 

 

What’s in it for you?

 

  • make a real difference to people’s lives
  • learn about a range of areas such as benefits, debt and housing, and how problems in these areas can affect clients
  • build on valuable skills such as communication, research, campaigns, how to engage with a range of audiences and working with clients
  • increase your employability
  • have a positive impact in your community and on broader society

 

And we’ll reimburse expenses too.

 

 

 

What do you need to have?

 

 

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have excellent verbal and written communication skills
  • be able to understand complex information and explain it (verbally and in writing) so that others understand it
  • have good IT skills
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role

 

 

How much time do you need to give?

 

 

We can be flexible about the time spent and how often you volunteer so please talk to us.

 

 

Valuing inclusion

 

 

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

 

If you are interested in becoming a research and campaigns volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

 

 

 

Contact details

 

 

If you have any questions about the role description please contact us: volunteering@hull-eastridingcab.org.uk

 

 

  To apply

 

Simply follow this link or click on the 'fill in an application' link on the main page (top right-hand side)

Our Core Values

The aims of the service are:

  1. to provide the advice people need for the problems they face

      and equally

  1. to improve the policies and practices that affect people’s lives. 

There are 4 basic principles that guide the work of the Citizens Advice Service:

  1. The service is free.  Funding for local Citizens Advice comes from local government, the Legal Services Commission, National Lottery, Primary Care Trusts, Charitable Trusts, companies and individuals.  National Citizens Advice is funded mainly from central government.
  1. The service is independent.  Funders and providers of premises etc. have no control over the running of individual Citizens Advice offices or the running of the service.
  1. The service is impartial. Our services are available to everyone and workers must be non-judgmental and non-directive in the advice they give.
  1. The service is confidential.  No information, including the fact of a client's contact with us, is passed to anyone without the client's express permission.