City of Long Beach Animal Care Services


   

Welcome to The City of Long Beach Animal Care Services Volunteer Portal!

 

           

"Animals are such agreeable friends―they ask no questions, they pass no criticisms." ― George Eliot

 

Minimum age to volunteer onsite is 18 years old. 

Please note that all applicants will need to complete a Live Scan background check before volunteering. Information about the Live Scan process will be emailed to you after you submit an application. 

All Volunteers will start in the Tier 1 (Non-animal handling) role and will need to complete a designated number of hours and the online Fear Free Shelter Program before getting access to the Animal Handling - Tier 2 Training. View the Volunteer Role Requirements below.

To get started with the volunteer onboarding click the "Fill in an Application" button.

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VOLUNTEER ROLE REQUIREMENTS & ONBOARDING INFORMATION (Please view before submitting an application)

Non-Animal Handling Roles

All volunteers will start off in the Tier 1 Volunteer role. This is a non-animal handling position, but the responsibilities are vital in maintaining a clean and organized environment for our animals to live in while they await adoption. Tier 1 volunteers will be working directly alongside LBACS staff and will play an important part in assisting us accomplish our daily lifesaving goals.

Keeping dog and cat kennels clean is essential for maintaining their overall health and well-being. Ensuring kennels are cleaned on a regular basis and that the animals have clean bedding will drastically reduce the risk of animals contracting diseases and infections.

DOG KENNEL CLEANING

Volunteers will assist with hosing down dog kennels, maintaining play yards, washing dishes, refilling water bowls, and giving treats to dogs to help improve their kennel presence. 

CAT COTTAGE CLEANING

The primary responsibility of the Cat Cottage Assistant is to help clean litter boxes, organize the cat area and assist with general cleaning tasks. 

LAUNDRY & GENERAL ASSISTANCE

Volunteers in the Landry & General Assistance role will help wash and sort laundry and assist with general facility cleaning. 

Dog Walking and Care

All Volunteers will need to complete at least 16 hours of Tier 1 (non-animal handling) - Dog Kennel Cleaning (between 30-90 days) and the online Fear Free Shelter Course before getting access to the Tier 2 - Dog Handling Training.

Tier 2 Dog Walkers: Volunteers take the dogs housed in our Dog Cottages for potty breaks and walks.

Requirements:

  • Attend the Orientation/Tier 1 Training
  • Complete at least 16 hours of Tier 1 - Dog Kennel Cleaning & Enrichment shifts
  • Complete the Fear Free Shelter Course 
    • This is a free program, but you will need to fill out and upload the volunteer verification form to the Fear Free Shelter page. A member of the LBACS staff will have to sign the form.
  • Complete the Dog Handling Training. Once you complete the hours requirement and the Fear Free Shelter Program you will get access to the on-site Dog Handling - Tier 2 Training.

Responsibilities:

-All Dog Team Volunteers are responsible for cleaning up after the dogs during the walk, and spot cleaning kennels.

-Safely walking dogs on approved walk paths.
-Relaying reliable information about a dog's behavior to the dog team.
-Relaying reliable information about symptoms of a dog's potential illness to the dog team.
-Maintaining or improving a dog's trained behavior as instructed by staff members.
-Properly utilizing safety equipment

Qualifications: 
-Must be 18 years old.  
-Can accurately read dog body language
-Have an understanding that every dog has unique and ever changing physical and behavioral demands and recognize one's own limitations with each animal.
-Must have a positive attitude and enjoy collaborating with volunteers, staff, and any member of the public

Cat Care and Socialization

All Volunteers will need to complete at least 8 hours of Tier 1 (non-animal handling) - Cat Cottage Cleaning and/or Laundry shifts (between 30-90 days) and the online Fear Free Shelter Course before getting access to the Tier 2 - Cat Handling Training.

Cat Kennel Cleaning and Socialization: Volunteers in this role will help LBACS staff clean the cat kennels so that our shelter cats can enjoy safe sanitary living spaces. As volunteers gain experience, Cat Kennel Cleaning Assistants may also be asked to help clean other feline holding areas such as our Catio (cat free roam) area.

Cat Socializers provide the cats housed in our Cat Cottage with love and attention by petting them, playing with them, brushing them and giving them treats.

Feline Assessment: Feline Assessors evaluate the behavior of each cat using a specific set of actions. Based on the results of this assessment process, our staff can determine what home environment would best fit the needs of each cat.

Requirements:

  • Attend the on-site Orientation/Tier 1 Training
  • Complete at least 8 hours of Cat Cottage Cleaning and/or Laundry shifts
  • Complete the Fear Free Shelter Course
    • This is a free program, but you will need to fill out and upload the volunteer verification form to the Fear Free Shelter page. A member of the LBACS staff will have to sign the form.
  • Complete the on-site Cat Handling Training. Once you complete the hours requirement and the Fear Free Shelter Program you will get access to the on-site Cat Handling - Tier 2 Training.

Responsibilities:

-All Cat Team Volunteers are responsible for cleaning up after the cats even during Cat Socialization and Assessment shifts.

-Listen well to instructions, ask questions to clarify, and ensure tasks are carried out correctly

-Wiping down and sanitizing the cat kennels.
-Changing out towels and linens that are soiled or dirty
-Cleaning litter boxes.
-Provide enrichment when in the cats' living space.
-Rinsing water bowls and providing fresh water regularly
-Restock the cat rooms with supplies (i.e., gloves, paper towels, linens, towels, blankets, litter…etc.)
-Sweep and sanitize the floor in the cat rooms daily
-Interact with the cats to provide enrichment and collect notes on behaviors and health

Qualifications:

-Must be at least 18 years old.
-Strong verbal communication skills, professionalism, and positive energy
-Ability to follow protocols established by LBACS staff
-Can follow cleaning protocol and policies well to help prevent disease contamination

Pet Literacy Program (under 18 years of age)

The Pet Literacy Program welcomes readers of all ages to participate in reading to shelter animals here at Long Beach Animal Care Services. Readers improve upon and develop their skills while also providing some much needed company to homeless animals. Many of the animals at our shelter had a home once and hearing a human's voice not only calms and soothes them but the attention and companionship helps socialize them prior to adoption!
 
Readers must be (15) years or older or they must be accompanied by an adult. 
 
To participate, follow the link below to fill out the sign up form.
 
When arriving onsite please go to our front desk during our operating hours and tell the staff you are here for the Pet Literacy Program. Each volunteer would then get a Pet Literacy badge and would be able to go the kennels and read to the animals. You may bring a book of your choice or we have a bookshelf of children's books here (You can also bring any school textbooks as well)! 

SAFETY POLICIES: 

-Readers must sit at least two (2) feet from the kennel bars.
-Readers must not put fingers near or through the kennel bars.
-Please do not feed the animals.

For more information, please contact LBACSVolunteer@longbeach.gov

To fill out a Pet Literacy Sign Up form, please follow the link below:
 
 

Fear Free Shelter Program

In addition to Tier 1 volunteer hours, completion of the Fear Free Shelter Program is a requirement if you wish to handle animals.

This is a free program, but you will need to fill out and upload the volunteer verification form to the Fear Free Shelter page.

In this program, you’ll learn how to improve the emotional experiences of animals by applying key strategies and techniques designed to reduce the negative emotional states that are commonly experienced by shelter and rescue animals, including fear, anxiety, stress (FAS), and frustration. The Fear Free Shelter Program aims to provide training that is suitable for all individuals involved in the care and oversight of shelter and rescue animals.

After a brief introduction to Fear Free, you will work through four mandatory modules, which will need to be taken in consecutive order. Each module will end with an exam, which needs to be successfully completed prior to moving on to the next module. Progress on work can be saved at any time, giving you the flexibility to self-pace throughout the program. The core modules take approximately 5 hours to complete. When all four modules have been completed, you will be awarded with a Fear Free Shelter Program Certificate of Completion.

To get started, you will need to fill out the volunteer verification form to the Fear Free Shelter page. A member of the LBACS staff will have to sign the form.

It can be found on the page linked below:

FEAR FREE SHELTER PROGRAM

Send proof of course completion to LBACSvolunteer@longbeach.gov.

Adult (18+) Community Service

Volunteers seeking proof of hours will need to go through the standard volunteer onboarding process and will need to notify the Volunteer Coordinator of their hours requirement before their Orientation.

Volunteers in need of COURT ORDERED community service will only be offered Tier 1 (non-animal handling) shifts.

Requests for proof of hours documentation need to be emailed to the volunteer team, at lbacsvolunteer@longbeach.gov at least two weeks before the documentation deadline. It is the responsibility of the volunteer to ensure hours are being correctly documented on their Better Impact profile.

The Pet Literacy shifts will not be accepted for adult (18+) community service.

Those that complete their required hours are able to request animal handling trainings by emailing lbacsvolunteer@longbeach.gov.

Volunteers that want to complete hours onsite need to:
-If you need proof of hours provided let us know how we will be providing them (letter, emailed, etc.) and when you will be needing your hours completed
-Follow up with all other communications and instructions as assigned by the volunteer team

LBACS Mission Statement

  • We ensure “Compassion Saves” by supporting the people and animals of our community through outreach, education, guidance, and support services. We protect shelter animals by creating an environment of care through enrichment and innovative programs.