INFORMATION AND ENGAGEMENT TEAM
The Information and Engagement Team are the folks who have the knowledge and enthusiasm to help make patrons’ Fringe experience awesome! They work at information booths or online, the Community Patio, or as roamers walking around the Festival site to proactively engage with patrons to answer questions and provide tips on how to make the most of the Fringe. They are always ready to offer a friendly face and a warm welcome to patrons.
The team offers both on-site and virtual roles. On-site volunteers support fringers on the Festival grounds, while virtual volunteers work from their own home and respond to patron inquiries received through the online live-chat program. Volunteers can sign up for on-site shifts, virtual shifts, or a combination of both!
ON-SITE ROLE
Duties & Responsibilities
- Act as a positive and welcoming representative of the Fringe by engaging with patrons on the Festival grounds
- Proactively approach patrons who appear to be navigating the site for the first time or may need assistance
- Teach patrons how to navigate the Festival by answering the question “How do I fringe?”
- Assist patrons with wayfinding by providing directions to venues and other areas of the site
- Be familiar with navigating the Festival Guide and website, and demonstrate to patrons how to use these resources
- Provide background information about the Festival and the various shows
- Sell Festival Guides to patrons using cashless point-of-sale technology
Skills & Qualifications
- Must be 14+ years of age
- Outgoing, enthusiastic, and prepared to offer assistance to patrons
- Comfortable approaching patrons to initiate friendly conversation and share enthusiasm for the Festival
- Ready to learn and talk about the Festival, including information about shows, the site, and ways to support the Fringe
- Able to work outdoors in all types of weather
- Able to either stand, sit, or walk for the duration of a 4-hour shift
- Excellent understanding and ability to communicate in spoken English
- Comfortable using technology (tablet, laptop, point-of-sale software) or willing to learn
Shift Length & Hours
- Shifts are approximately 4.5 hours in length
- Shifts occur between the hours of 11:00 AM to 11:00 PM
VIRTUAL ROLE
Duties & Responsibilities
- Provide a warm and helpful digital presence while responding to patron inquiries through a live-chat program
- Provide background information about the Edmonton Fringe and shows
- Be familiar with key Festival information to support patrons
- Provide directions to venues and other areas of the site
- Be familiar with navigating the Festival Guide and website
- Act as a positive and enthusiastic representative of the Edmonton Fringe
Skills & Qualifications
- Must be 16+ years of age
- Able to be online for the duration of a 3-hour shift
- Must have access to your own desktop or laptop computer (multiple screens are recommended) and internet connection
- Proficient at operating a desktop or laptop computer and using Microsoft Teams
- Strong understanding and ability to communicate in written English on a computer in a professional and enthusiastic manner
- Comfortable communicating with patrons about the Festival, including information about shows, the site, and ways to support the Fringe
- Familiar with navigating multiple resources (Festival Guide, website, SharePoint documents, etc.) to find answers in real time - strong research skills are an asset
Shift Length & Hours
- Shifts are approximately 4 hours in length
- Shifts occur between the hours of 1:30 PM to 9:30 PM
Do you have questions about the duties or requirements for this team? Contact us! We want to ensure you have a fun and rewarding volunteer experience. Email volunteers@fringetheatre.ca, call 780-409-1922, or text 587-409-0052. We can discuss your needs, skills, favourite activities, and any possible modifications in order to find the perfect team for you!
