Birmingham Christmas Shelter

Volunteer Meal Sunday 26th January 2020 - The Garden House, 160 Hagley Road, Edgbaston, Birmingham B16 9NX. 

Please note that this is a change of venue from that published during Shelter Week as the original venue (Digbrew) was only able to offer a very restricted menu.

The meal will be a Buffet meal and cost £12.50 per head.  A  £5.00 per head deposit is required when booking the meal, with the remaining £7.50 per head balance payable on arrival at the meal.  

Click here to log lnto your volunteer account to book one or more places at the Volunteer Meal

Shelter Week 2019 Volunteer Feedback

Your feedback and comments from your experience of Shelter Week are important to the Board of Trustees in order to review and improve how Shelter is run each year.  Please click the link below to complete the volunteer feedback form. When you click the link, please enter your existing My Impact login details in the right-hand side login box titled ‘I already have a username.

Click here to complete your volunteer feedback form

Not yet registered as a Volunteer with Birmingham Christmas Shelter.

You can register on our volunteer database by clicking the link below.  Once registered you will be contacted by email throughout the year regarding general volunteering opportunities and our progress and news. You will also be contacted automatically in late October 2020 with regards to booking your induction to volunteer at Birmingham Christmas Shelter Week 2020.

Click here to register as a new volunteer

 Having problems completing the Volunteer Feedback form, logging into your existing volunteer account, or registering as a new Volunteer ? Please contact our Volunteer Database Support and Administration Team at


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Areas for Volunteering


The "general" area needs volunteers who do not mind where they are placed. Due to the quick pace of the shelter week, we need general volunteers to be flexible and willing to support areas that require help. Jobs may vary from greeting guests when they arrive, serving food in the dining room, chaperoning people in services such as showers and the cinema room,  ensuring everyone receives (and wears) a name badge and generally making sure things go to plan


Our kitchen area is managed by the Lead Chef.  A team of professional chefs, giving their time and skills for free, ensure that the three full meals a day are served. Due to limited space, only a small number of volunteers are able to assist in the kitchen area. As a volunteer in the kitchen, tasks include cleaning, preparing food and washing up.



Main Hall

The Main Hall is the heart of the shelter, both the entertainments and tea-hatch are situated in the main hall. Being a volunteer in the main hall could involve socialising with the guests, sweeping up, clearing away plates or feeding the dogs. The Main Hall is also the place where men sleep, so late night volunteers will help with the setup of their sleeping area and early morning volunteers help to clear it away and get the out the tables and chairs. Pretty much anything goes!

Tea Hatch / Snacks

The tea hatch/snack area is the busiest area of the main hall. Both guests and volunteers enjoy a lovely cuppa throughout the day and working in this area is never quiet as you will be speaking directly to guests and volunteers.


Donations Room

The Donations Room is where donations of food, toiletries, cleaning materials etc are catalogued, sorted and stored ready for use during Shelter Week. Volunteers working in this area will keep track of any donations used, wrap gifts that are given to guests on Christmas Day, identify suitable items for bingo prizes and make up the goody bags of food, clothes and toiletries to give to guests on the last day. It is generally only open from 09:00 to 17:00.

Setup and Close Down

As no guests are present on the days when we setup and close down our Shelter, volunteers do not need induction training and we can welcome under 16's to help.  The day starts at 10:00 and we aim to be finished within 5 hours. The main exception to this is our new volunteer team working through the night on the last day to pack the crates and keep an inventory of leftover items, ready to go into storage. Tasks include moving furniture, cleaning floors, mattresses, toilet, shower, kitchen and dining areas, unloading/re-loading the delivery van, putting up Christmas decorations and signs and setting up areas ready for use. 


Our Aim

Our aim is to offer food, warmth, shelter and companionship to homeless and lonely people in the Birmingham area, over the Christmas period.

Our doors are open to all, irrespective of gender, colour, race, religion or sexual orientation.