Office Liaison

The Haven House office is open from 8 am to 8 pm, and either a staff member or volunteer is present at all times to assist the families and visitors who may call or visit. This is a great way to help out, offering you a regular volunteering schedule of one day a week for 2-4 hours.

The primary tasks include talking with clients, visitors, donors, staff and other volunteers to find out what is needed and how we can help. As an office volunteer, you might provide a dinner volunteer with the keys they need when they arrive, and collect the keys and announce dinner as they depart. Or, you might remind an arriving group of volunteers to sign in before giving them the playroom key and then announcing to our residents that the playroom is open. You might help community service volunteers or residents have access to the supplies they need for their chores.

Morning volunteers will also receive many of the phone calls from families in the greater Lansing area seeking shelter. You will walk these families through a phone intake process to determine if they qualify for our shelter, and provide them with other resources that might help them. This is one of our most interactive volunteer opportunities and will give you great insight into how Haven House is run.