Visitor Experience Researcher (MERL)

Volunteer Role: Visitor Experience Researcher 

Location: The Museum of English Rural Life (The MERL), Redlands Road, Reading, RG1 5EX  


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Why we want you 
You will help visitors complete 5 minute surveys on behalf of the museum on iPads. 
The feedback that you will gather will help the wider team continue to improve the visitor experience, and will be used in reports to key funding bodies, from the University of Reading to Arts Council England and the National Lottery Heritage Fund. 
You will receive full training and a comprehensive introduction to the Museum, its services and facilities. 


What you will be doing 

  • Greeting all museum visitors and researchers using the library and archives, in a welcoming and friendly manner 

  • Approaching visitors to ask them about their experience at The MERL 

  • Summarise any feedback that requires immediate action and report it to a member of staff to help us continue to improve the visitor experience  


This role will suit you if you are 

  • Confident and keen to approach and engage with visitorsof all ages 

  • Enthusiastic and polite  

  • Self-motivated and pro-active  

  • A good communicator  

  • Able to work as part of a team  

  • What you will gain in return
  • An opportunity to learn about visitor motivations in a heritage environment 

  • The opportunity to assist and communicate with a friendly, diverse audience  

  • Build your customer care, service and communication skills 

  • Being part of a team and developing new contacts 


How much time will it take up? 

You can choose from our suggested shift times of 11am-2pm on Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays or Sundays.

This role is available on a rota, and you may like to sign up to volunteer once a week.

This can be flexible, as volunteers will help throughout the month.

You are welcome to take a break to eat lunch


Who does the role report to?

Angela Brown - Retail & Visitor Services Supervisor


To apply

Please complete your volunteer registration form here on our volunteering platform.


If you are using a mobile or tablet, once you click ‘Fill in an Application’, look out for the suggestion ‘It looks like you are on a mobile device. For a better experience on smart phones, go to Mobile Application Form’ and click on the link it suggests.


*Please ensure you tick ‘MERL Visitor Experience Researcher’ in your ‘Interests’ section under My profile, when registering. 


Matching to the role

If we think you are a match for this role, we will invite you to a 30-minute informal interview with a member of the team and Sheila Fisher (Museum Partnership Reading Volunteer Coordinator) via Zoom, where you can have an opportunity to tell us about your interests and experience, and ask us some questions.