Shropshire Community Health Trust

Administrative and Clerical

Administrative and Clerical Volunteers will assist with a diverse range of tasks, including archiving and answering telephones

Desirable skills of volunteer:

• General Computer and typing skills
• Good telephone manner

Meet and Greet Roles

A Meet and Greet role involves warmly welcoming and assisting patients at Trust services or events, ensuring they feel comfortable and supported throughout their visit.

Here are some common responsibilities:

• Greeting Patients: Offering a warm welcome and making them feel comfortable.
• Providing information: Answering questions about the service or event.
• Guiding guests: Directing them to specific locations or services.
• Ensuring satisfaction: Addressing any concerns or needs guests may have.

This role is crucial for creating a positive first impression and ensuring a smooth experience for attendees.

Patient Facing Roles

Patient-facing volunteer roles are essential in providing direct support to patients.

Below are some common responsibilities and types of roles:

Companionship and Emotional Support: Volunteers engage with patients through activities like reading, playing games, or simply conversing to reduce feelings of loneliness and provide emotional comfort

Practical Assistance: Helping with needs such as meal delivery and refreshments, mobility assistance or activities.

Creative Activities: Participating in or organizing activities like crafting, musical performances, or pet therapy to brighten patients' days

Patient Experience Surveys

Patient experience surveys are tools used to gather feedback from patients, carers and families about their interactions with healthcare providers and systems. These surveys help healthcare organizations understand the quality of care from the patient's perspective, identify areas for improvement, and enhance overall patient satisfaction.

Patient experience surveys can be conducted using various methods, examples of what the Trust would typically use are : 

• Telephone Surveys
• Face to Face Surveys
• Inpatient Surveys
• Friends and Family Test Surveys
• Mouth Hygiene Surveys

Patient Experience Delivery Group

Observe and Act Group