Healthwatch Enter & View Volunteer
Healthwatch Enter & View Volunteer
Overview
An Enter and View Volunteer listens to people’s experiences of health and care services, including people living in residential homes to understand what is working well and what can be improved.
We visit a range of health and social care facilities including residential homes, GP surgeries, Day centres, Maternity facilities, and hospitals.
Why should you be a Enter and View Volunteer?
You’ll be helping to make life better for people by using the insight to make tangible differences to health and care services. You’ll meet a wide range of people who rely on health and care services. You’ll gain valuable experience which may support your job aspirations. You’ll meet new people, be part of the Healthwatch team who act as the public champion for health and care and make a difference for your local community.
What will the role involve?
- You will be part of a team which plans Enter and View visits, including speaking to service managers.
- You will talk to people, including family members, carers and staff to get a full picture about how services are working
- You will record these experiences and with your team write a report on what’s working well and areas for improvement
- You will support the Healthwatch staff who talk to service managers about the changes needed
- As part of a team, you will check back to make sure the changes are making a difference
Personal specification/requirements
- Comfortable talking to people from a range of backgrounds, including about sensitive issues
- Able to balance being warm and approachable with maintaining impartiality
- Ability to analyse information to find out what’s working well or needs improvement
- Enjoyment and ability to work in a team
- Computer skills, including Microsoft Word (support can be provided if you do not have this)
- Comfortable to take a rapid flow Covid test if needed
Disclosure and Barring Service (DBS) Check
This role involves working in an environment with vulnerable adults, and is eligible for an Enhanced Disclosure DBS check.
How we will support you?
As well as the People First volunteer handbook, you will have regular contact with a named staff member to provide you with support and guidance throughout. You will receive full training and be part of a team who will make sure your volunteering experience is positive.
How much time is involved?
The Enter and View Team organise visits over several weeks usually with one or two visits each week. Each Enter and View visit lasts approximately 3-4 hours.
Volunteers commit to the date and times they are available for, there is no minimum or maximum number to commit to. We will be as flexible as possible to fit around your availability.
How to apply
You can apply for this role either by filling out our online expression of interest form here (Initial application / expression of interest form) or by calling on 01524 239 100.
Please outline any accessibility requirements that you may have in the application form so that we can best support your application.
We look forward to hearing from you.