Healthwatch Mystery Shopping Volunteer
Healthwatch Mystery Shopping Volunteer
Overview
Healthwatch Mystery Shopping Volunteers help Healthwatch by directly contacting health and social care providers in our area to gain an insight into what it is like to use these services.
Why should you be a Healthwatch Mystery Shopping Volunteer?
If you have a passion for your local community and making services better for people in those areas and beyond, then this is the right role for you. You will gain direct insight into what it is like to enquire and try to use these services.
We have a vital role to play in ensuring that all health & social care services in our area are accessible and fit-for-purpose for those who need to use them. We carry out 'Mystery Shopping' in order to report on our direct experience of using these services.
This opportunity is flexible and may involve only some or all of the activities below. You tell us how you would like to contribute, and we will do our best to fit the role to you.
What could the role involve?
- Identifying trends in the feedback we regularly receive from people
- Planning mystery shopping projects to clarify information and gain direct experience of the service
- Collaborating with people with lived experience to put together scripts and questions for the project
- Calling or emailing services to ask the relevant questions for the project
- Keeping a record of the services you have spoken to
- Reporting your findings back to the team (usually via email or telephone call)
- Working on project reports (if you would like to)
Personal specification/requirements
- Able to work as a team with other volunteers and staff
- Able to work alone to carry out mystery shopping tasks from home
- Experience of using Office software (support is available if you do not have this experience)
- Access to the internet/email
- Be comfortable volunteering from home and using online meeting platforms e.g. Zoom or Microsoft Teams (training can be provided in the latter)
- Respectful of confidentiality
Disclosure and Barring Service (DBS) Check
This role does not require a DBS check.
How we will support you?
You will have regular contact with a member of the Healthwatch team to provide you with support and guidance throughout. You will receive any training you want or need, including an induction to Healthwatch, and you will be part of a team who will make sure your volunteering experience is positive.
How much time is involved?
This role is flexible, and the time commitment will be agreed by you and your Volunteer Supporter.
How to apply
If you have any questions or you would like to find out more, please call us on 01524 239 100, complete the expression of interest form here, (Expression of interest / initial application form)
Please outline any accessibility requirements that you may have in the registration form so that we can best support your application.
We look forward to hearing from you.