OMB - Certified Volunteer Ombudsman

A Certified Volunteer Ombudsman will provide invaluable advocacy with and for residents in long-term care facilities, nursing homes, assisted living facilities, and other types of residential facilities in their local communities.  Certified Ombudsman representatives are trained to visit residents at an assigned facility, provide information about their rights, assist them (upon their request) with their complaints, and submit reports reflecting their activities and case work.


  • Visit with residents, identifying complaints and concerns.
  • Monitor resident care, staffing and building condition.
  • Investigate complaints.
  • Work with facility staff to correct problems, using a continuum of problem resolution and advocacy skills.
  • Report all apparent cases of abuse as required by program policy and procedure.
  • Submit reports monthly.
  • Maintain communication with the Office of the Long-Term Care Ombudsman.
  • Promote respect and rapport between residents, facility staff and Ombudsman program.
  • Inform residents, families, and facility staff about resident rights.
  • Maintain confidentiality as required by law.