Adoption Greeter/Clent Engagement Volunteer (CEV) (16+ years)

 

The Greeter will support clients entering our building during open adoption hours. This is a client-focused position.

 

Skills Needed 

Volunteers must understand and be on board with our client-centered philosophy and approach; this includes approaching clients and situations without judgment. Volunteers must be committed to providing a welcoming environment for all visitors. Volunteers must be enthusiastic, outgoing, and detail oriented. Volunteers must have the ability to follow directions, read, write, and effectively communicate with staff, volunteers, and clients. The physical demands of this job include the following: standing, walking, writing, lifting, grasping, talking, and hearing. It is also imperative that volunteers are computer savvy, as they will be using our computers and software to answer questions, and to help enter client information into our system. 

 

Objective 

Assist visitors at the Wisconsin Humane Society and manage all tasks at our front desk.

 

Duties 

  • Welcome all clients who enter the building.
  • Sign in clients in to meet with counselors.
  • Provide traffic control and direct clients to appropriate areas of the shelter.
  • Answer client questions and provide support to clients as needed.
  • Accept donations and provide donation receipts as needed.
  • Provide clients support to use our client laptops/computers for completing adoption profiles.
  • Support to ring up clients who buy items from our store. 
  • Answer phones and assist clients with questions or direct them to the appropriate staff member. 

 

Required Training 

  • Meet & Greet with Volunteer Coordinator
  • Volunteer Handbook & Waivers – Online Training
  • People-Centered Philosophy Video – Online Training
  • Client Services Handbook – Online Training
  • One on One Training with AC/ACT Staff or a veteran CEV

 

Commitment/Age Requirement

A minimum of a 6-month commitment is required.

Must be 16 years old or older.

 

Open Shift Time: 

 

  • Mondays:11-1:30pm, 1:30-4pm
  • Wednesdays:11-1:30pm, 1:30-4pm
  • Fridays: 11-1:30pm, 1:30-4pm
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