Animal Services

Objective: 

• Assist the administrative/kennel staff with customer service workload and assistance.

Duties: 

• Greet all visitors as they enter and sign at the podium near the shelter entrance door.
• Direct customers to proper areas of the shelter (front counter, adoption mall, meet and greet).
• Assist customers with the kiosk computers in the lobby area.
• Keep the lobby and “meet and greet rooms” clean/organized.
• Answer general questions or direct customers to “express lane”.
• Assist customers with questions from kennel card information.
• Smile, smile, smile.

Training: 

• Dog and Cat Socialization online training protocols
• Feline Disease prevention quiz
• Training will be provided on the job on first day of volunteering.

Commitment: 

• 4 hours per month minimum commitment. 

Qualifications: 

• Be Comfortable around dogs and cats
• Positive and friendly attitude.
• Excellent listening & communication skills.
• Professional appearance and common courtesy habits when dealing with customers.
• Good organizational skills.
• Ability to multi-tasks. 

Volunteer Benefits: 

• Personal satisfaction and shelter education.
• Enhancement with customer service skills. 
• Experience the Joy of a finding a home for a shelter pet!

Supervision: 

• Shelter staff, Volunteer Coordinator, Shelter Supervisors & Volunteer Administrator.