Library - Educational Park Branch

Are you tech savvy and willing to help those you aren't? San José Public Library is looking for volunteers willing to guide users one-on-one with their basic technology queries.

How You Will Make a Difference

You don't need to be an expert to provide much needed help. Tech Assistance volunteers provide one-one-one guidance for members of our community who struggle with basic technology, such as:

• Setting up an email or social media account
• Using social networking services like Facebook
• Learning the basics of Microsoft Word 
• Using Zoom
• How to download an eBook from the library's website (Training provided by library staff)
• Completing online forms (filling out job or unemployment applications)
• Resume Writing
• Job Searching

Volunteers are needed to:

• Assist people online with basic to advanced tech skills
• Communicate clear instructions to tech inquiries
• Answer tech related questions

Benefits

• Connect with your community online and provide a desired service
• Play a pivotal role in building the confidence of people with low-tech skills

Commitment/Schedule

• Willingness to volunteer at least once a month for a 6-month duration. Schedule is dependent on the availability of the volunteer.
• Be able to commit at least 1 hours on Tuesdays from 10:00am - 11:00am or on Thursdays from 5:00pm - 6:00pm.

Prospective volunteers should:

• Be willing to work with a variety of people with different technical abilities
• Be patient, self-directed, and have good customer service skills
• Have strong oral communication skills.
• Be familiar with the library's online services and resources
• Complete a fingerprint background check, at no cost to you. Only required if you are 18 years or older

Language Skills

• Bilingual skills are highly desired (English & Spanish or Vietnamese), but not required