Royal Albert Memorial Museum & Art Gallery

Do you enjoy helping others in a social setting?
RAMM Café Volunteer

The role of Café volunteer is to help the staff team and visitors within the Café within Exeter’s world-class museum. You will volunteer alongside staff members and other volunteers as part of the Food and Beverage team.

This opportunity is open to everyone 18 years of age and above.  If you are a student, you should ideally be able to volunteer for at least two terms in an academic year.

When

The time commitment for this volunteer role is a minimum of 3 hours fortnightly (once a week would be great) with timeout for holidays and other responsibilities. You will be offered a regular shift based the availability you specify on your application. We ask that you are able to commit to this role for a minimum period of six months.

The available shifts are:

• Tues, Wed, Thur, Fri, Sat, Sun 1pm to 4pm

What

You will primarily support our café team with tasks such as washing dishes and maintaining a clean and inviting environment.

You will engage with visitors helping to create a welcoming atmosphere, making them feel appreciated and valued.

Training

It is important that you attend training for this role before you can start.  The required training will be:

• At home, 1-hour self-led general museum induction and multiple-choice quiz via e-learning
• At home, 30-minute Museum safeguarding via e-learning
• A 30-minute walk around the museum to not only learn where everything is located, but also understand the procedures in place to keep everyone safe.

Skills and Assistance

Enthusiasm for community involvement, be friendly, and feel comfortable in a busy visitor-facing environment.

Energy, reliability, and a can-do approach.

You will wear a RAMM logo bib apron.

Although you are not responsible for security in the museum you will be expected to alert members of staff when incidents or issues arise. The role also includes assisting with the evacuation of the café as you leave the building.  It is the visitor service staff responsibility to do final searches and to ensure the building is clear.

How to apply

Application closing time is 6pm on Sunday 10 May.

Please note we reserve the right to close this opportunity early and therefore we encourage you to apply promptly.

We only accept on-line applications. If you require a reasonable adjustment or other assistance to participate in the recruitment process, please contact the Volunteer Manager on 01392 265984 or ramm.volunteer@exeter.gov.uk

We are committed to a safe recruitment process to help the organisation attract and appoint the right people for the role and responsibilities. We will not accept applicants who are not suitable to work with children, young people, or adults at risk. If you have any questions around your suitability for the role, please contact the Volunteer Manager, details above.

About the team

The Royal Albert Memorial Museum & Art Gallery (RAMM) is an award-winning regional museum funded by Exeter City Council and by the Arts Council through the National Partner Organisation scheme. Re-launched in 2011 following a major Heritage Lottery Funded redevelopment, winner of the Arts Fund Museum of the Year Award in 2012 and with a vibrant exhibition, events, and corporate hire programme, as well as visitor figures in the region of a quarter of a million per year, RAMM is a friendly and welcoming service that sits at the heart of Exeter’s cultural and economic life.

With consistently ‘Excellent’ reviews on Trip Advisor and a host of tourism awards since opening, RAMM has built an outstanding reputation for high quality exhibitions and a great visitor experience. The Visitor Services Team plays a key role in delivering these standards.

A visit to RAMM should consistently surprise and delight our Visitors and we aim for every interaction with the Visitor Services Team to exceed their expectations!