Property Tour Guide Volunteers welcome guests from diverse backgrounds, answer questions about the property, and conduct site tours designed to share the history of the property and collection. The primary aim is to ensure guests to get the maximum enjoyment possible from their visit.
To undertake this role, you should have exceptional interpersonal and communication skills, a welcoming nature, and be able to work both independently and in a team environment. Volunteers in this role may also serve as an Education Program Support Volunteer.
WHAT ARE THE TASKS?
- Work as part of a small team of friendly Property Tour Guides, to provide short property tours for our guests, to showcase the property and collection,
- Answer guest queries about the property and collection, from fact sheets and training materials provided,
- Perform Front of House duties, including ticket sales through our Point-of-Sale system,
- Answer general enquiries about guests’ visits, including direction to facilities and information about bookings and events,
- Communicate the vibrant history of the site, including First Nations histories, and leave guests with a sense of appreciation of the site’s value,
- Communicate clearly with the Heritage Site Manager and other NTAQ staff about potential issues, hazards, or disruptions to guest experiences, or risk to the property or collection,
- Pending ability, we may also request that you assist with other duties such as tidying, reporting maintenance issues, and other light domestic and administrative tasks.
WHAT SKILLS AND CHARACTERISTICS DO I NEED?
- Be comfortable with talking to people from all walks of life in a friendly and welcoming manner, treating everyone with respect and politeness,
- Demonstrate excellent interpersonal and communication skills,
- Be physically able to perform the role outlined, or communicate useful accommodations and adjustments to the Heritage Site Manager
- Demonstrate a willingness to adapt, to adhere to new policies and procedures, and undertake any associated training,
- Agree to comply with all company policies and procedures,
- Have basic computer literacy and access to email communications,
- Be committed to represent the values and support the causes of the NTAQ.
WHEN CAN I VOLUNTEER?
We request a commitment of at least 1 x five-hour shift each week, subject to operational requirements. This includes a morning tea and lunch break during your shift. Induction and training will be provided.
Shifts: Property Tour Guide Volunteers will predominantly be required on weekends (Saturdays and Sundays). Weekday shifts may be requested in the event of group bookings. If you are not available on weekends you may wish to consider applying as an Education Program Support Volunteer.