IT Support Volunteer
IT Support Volunteer
Main Aim
To support Carers in developing their computer skills or trouble shooting their IT issues in accordance with their needs.
Purpose of the Role
- Provide IT support for Carers in their home or at Cumberland Carers Offices.
- Enabling carers to develop their computer skills
- Provide advice and support to carers so they can protect their devices and stay safe online.
- Help Carers to identify what uses they can find for IT.
- Show Carers how to find the Cumberland Carers website so they can access information and support online
Responsibilities
- To develop and promote a positive relationship with the carer and cared for.
- To establish and maintain appropriate boundaries.
- To inform the Volunteer Coordinator of all client contact on a regular basis, using the standard reporting methods.
- To notify the Volunteer Coordinator of any emerging problems and seek support whenever necessary.
- To safeguard the good name, values and mission of People First, Cumberland Carers.
Personal Qualities
- Able to form positive, supportive relationships with others.
- Good listening and communication skills.
- Able to communicate information clearly.
- Reliable and a good timekeeper.
- Sensitive and caring about others.
- Respectful of confidentiality issues and able to maintain boundaries.
- Able to work as part of a team and on own initiative, and know when to seek support.
Knowledge and experience
- Good understanding and practical experience of how to set up and use a smartphone and other devices.
- Able to navigate the internet safely.
- Good demonstrable knowledge of how to stay safe online, and able explain to others how to stay safe online
- Experience of providing IT support is desirable
- Ability to deliver IT training and support on a one-on-one basis or present to a group as appropriate
Training and Support
- Required to attend an Induction and Training Programme prior to the start of volunteering.
- Ongoing support from the Volunteer Coordinator.
- Regular individual meetings with the Volunteer Coordinator for supervision.
- Regular group meetings with other volunteers.
- Ongoing training opportunities.
- Social events with other volunteers.
Other Requirements
- Full driving licence
About us
People First is an independent customer-led organisation that has worked in the North of England for over 30 years.
We have a deep understanding of the region, our communities and the unique challenges many individuals face.
As the largest provider of Advocacy in Cumbria, we support thousands of people every year to have their voices heard, helping them to live their best lives. Our independence is very important to us - we are not run or controlled by any other service.
We are a passionate organisation which dedicates itself to representing people’s views, we are dynamic and courageous and not afraid to stand up to help others be counted.
