Opportunities - A Quality Improvement Project to address Lower Urinary Tract Symptoms (LUTS) by pharmacists in the community


A Quality Improvement Project to address Lower Urinary Tract Symptoms (LUTS) by pharmacists in the community

University of Alberta



Many older adults have urinary incontinence.  They often seek treatments and products such as incontinence underwear, pads, or medications from the community pharmacy.  Pharmacists are trained to assist seniors with therapies that treat urinary incontinence.  Our study will determine how much benefit there is if pharmacists try to provide more assistance for seniors with incontinence. 

The study was originally designed for the community pharmacy setting.  Over a period of months, half of the people who talked to the pharmacist about their incontinence would be given general information about health and aging.  The other half of the people would have a longer assessment and complete a questionnaire with the pharmacist.  The pharmacist would also have a follow-up call and visit with this second group to see how the incontinence symptoms might have improved.  The outcomes we are measuring are 3 validated measures that patients complete in relation to their bladder symptoms.  Both groups would be compared to see whose symptoms were improved.


Since March 2020 the pharmacies in Alberta have operated under different guidelines due to the COVID-19 pandemic.  This means that interactions with the pharmacist are limited as pharmacists are now redirecting their work towards urgent issues relating to increased frequency of medication dispensing, managing renewals that include broader responsibility, and operating with drug shortages.  They are currently limiting their face to face meetings with patients and interactions must be with personal protective equipment.  Patients, particularly older adults, have been advised to order medications by phone or online, and have the medications delivered. 


Roles and Responsibilities

Current restrictions on the pharmacy setting will not allow for the patient interaction and assessment required for our study.

We are looking for patient partners with experience of incontinence to advise and inform specifically on approaches for participant recruitment, and how we can best engage patients to participate by remote means - online or on the phone.  We anticipate that consulting with a small group of seniors through SAGE or another similar association may guide our approach to the study.


Time Commitment

Meetings will be online or via teleconference.

There will be 1 consultation meeting as a small group or with individual patient advisors.  Meetings will be no longer than 1 hour and will be scheduled during July 2020.


Meetings will be online or via teleconference so there will be no travel or parking expenses.

Participants will receive a $25 gift card.



Dr. Cheryl Sadowski

Email: cherylas@ualberta.ca
Phone: (780) 492-5078